About
Cyera develops a cloud-era data security platform that helps businesses secure data, enable agile collaboration, and pursue new business opportunities. Its platform is trusted by security teams at leading global businesses.
Responsibilities
•Serve as the primary technical expert on the Cyera Platform
•Build trusted advisor relationships with customers, from practitioners to executives
•Drive customer adoption through onboarding and training
•Understand customers' requirements, challenges, and desired business outcomes, and design and deliver customized use cases aligned with their goals
•Ensure customers realize the full value of their investment and maximize return on investment by driving sustained platform adoption
•Lead ongoing customer engagement and expansion to help customers achieve business and technology objectives
•Identify and resolve obstacles to customer success, collaborating with peers
•Advocate for customer feedback and influence Cyera's roadmap and product development
•Use self-paced training resources to support customer education and knowledge growth
•Troubleshoot and resolve technical issues affecting customers
•Monitor and report on customer well-being, tracking health and usage indicators
•Develop joint success plans with customers
•Document and share best practices internally and externally
•Mentor team members and support their professional development
•Participate in interviews to help identify and onboard team members
•Conduct Quarterly Business Reviews, evaluate progress, and identify opportunities for improvement and collaboration
Requirements
•Associate degree or equivalent experience
•12 years of experience and strong project management skills to plan, organize, and execute multiple projects while maintaining attention to detail
•Thrive in an ambiguous, fast-paced, deadline-oriented startup environment
•Results-oriented track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
•Prior experience collaborating with Development teams
•Proficiency in SQL and scripting languages such as Python, and hands-on experience with cloud environments
•At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration such as cloud networking, data and compute assets, IAM, and permissions
•Experience with programming or scripting languages and familiarity with APIs and web services
•Prior experience in a software company in a technical customer-facing role
•Track record of owning customer relationships, including onboarding, renewal, and expansion
•Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
•Strong interpersonal and customer relations skills, including building and nurturing strategic relationships
•Clear and concise verbal and written communication skills, including the ability to convey complex information
•Ability to lead executive meetings and technical workshops
•Ability to work autonomously on complex challenges, including tasks with limited documentation, and seek assistance primarily for more complex initiatives or issues
Nice to have
•Bachelor's degree in Computer Science or equivalent experience
•Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience
Conditions
•Location: London, United Kingdom
•Travel 25–50% annually
•Remote work with office setup reimbursement
•Competitive salary
•Paid holidays and sick time
•Health, vision, and dental insurance
