About the Role
Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.
Job Title: Specialist in Customer Service Technical
As a Specialist in Customer Service Technical, you will take on a more prominent role in supporting customers with various technical issues. Building on your foundational skills, you will assist with more complex troubleshooting and contribute to project-based improvements. Your contributions will help in refining our support processes and enhancing customer satisfaction.
Responsibilities
•Perform advanced troubleshooting for a wider range of technical issues.
•Assist in the implementation of new procedures and techniques in customer support.
•Participate in projects aimed at improving support systems and processes.
•Provide step-by-step guidance to customers for product installations.
•Update and maintain support documentation.
•Train new employees on basic technical support procedures.
•Collaborate with team members to resolve escalated issues.
•Conduct follow-ups to ensure issue resolution and customer satisfaction.
•Analyze recurring customer issues and suggest improvements.
•Maintain current knowledge of emerging product features.
Skills
•Advanced Troubleshooting: Diagnosing and resolving a broader range of issues.
•Project Assistance: Supporting technology projects aimed at improving service.
•Training: Ability to guide and train new team members.
•Documentation Management: Updating support documentation.
•Customer Guidance: Providing clear instructions to customers.
•Collaborative Problem Solving: Working with peers to resolve issues.
•Follow-Up Skills: Ensuring thorough resolution and customer satisfaction.
•Analytical Skills: Identifying patterns in technical issues.
Languages
Perfect command of French and fluent in English.
Location
Bois-Colombes (Hauts de Seine) - Hybrid
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
