About the Role
We are looking for a Document Management Admin to join the Customer Service & Administration team at KONE, for our Pero (MI) office.
Activities
•Taking charge of, evaluating and managing internal and external customer requests, assigning priorities/deadlines and recording them in the shared file;
•Managing security documentation and administrative documentation related to the signing of routine maintenance and small repair contracts for systems, and documentation for site access for maintenance activities: collecting documents, drafting declarations and filling out any questionnaires, verifying and transmitting to the requester;
•Managing customer portals/platforms: uploading documents and constantly monitoring/updating the documents entered there;
•Telephone and/or email contact with customers and KONE territorial branches.
Requirements and Skills
•Degree or equivalent;
•Customer attention and good relational and communication skills;
•Team working;
•Reliability and precision;
•Knowledge of the Microsoft Office package (Outlook, Excel, PowerPoint);
•Good knowledge of the English language.
Employment Terms
•Employment expected under the CCNL Metalmeccanico Industria contract;
•Gross annual salary starting from €32,000 with the possibility of increase depending on experience and skills acquired;
•The compensation package is completed by variable bonuses and company benefits.
