Why You'll Love This Role
Behind every great technology solution is a supply chain that keeps innovation moving. At Arrow, our Supply Chain Services teams help customers navigate the complexities of today's global supply chains by connecting products, people, and processes through agile, scalable solutions.
Whether you're supporting warehouse operations, production, inventory management, logistics, or global supply chain initiatives, you'll collaborate with teams across the business to solve complex challenges, improve operations, and deliver technology where it's needed most.
What You'll Do
•Manage daily sales support and customer service operations for assigned accounts.
•Research and resolve customer inquiries, pre-sales questions, and post-sales issues accurately and promptly.
•Serve as the primary connection between customers, suppliers, and internal Arrow teams (field sales, engineering, purchasing, and marketing).
•Oversee the complete quotation, ordering, and fulfillment lifecycle for key suppliers and clients.
•Manage demand creation, contracts, returns, invoicing, and joint performance calls with suppliers and clients to drive key metrics.
Who We're Looking For
•+4 years of experience in similar roles, Sales Support
•Advanced English skills (Conversational and written)
•Experience with Quoting process
•Experience with ERP systems
•Salesforce knowledge is a plus
Work Arrangement
Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
•30 days of Christmas bonus
•40% vacation premium
•12 vacation days plus 2 Floating days, sick days and holidays
•Vision and Dental Assistance
•Life Insurance
•Healthcare Insurance
•10% Food/Pantry Vouchers
•Restaurant Vouchers
•13% Savings Fund
•Tuition reimbursement
•Growth Opportunities, and more!
About Arrow
We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.
Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.
Life at Arrow
At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.
From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.
Compensation
Monthly hiring range: $26,791.67 - $33,250.00 MXN. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location: MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
Time Type: Full time
Job Category: Business Support
