Customer Operations Specialist
This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description
How you will make your mark
This Service Excellence position will manage and execute all the tasks required for the delivery of complex programmatic solutions. The Customer Operations Specialist (COS) owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The COS is responsible for producing complex process deliverables and reports using business applications. The role will frequently communicate with partners and customers and can apply subject matter knowledge to solve common and complex business issues.
•Responsible for programmatic process: Owns complex Operations processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. Manage and support legally approved documentation. Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements. COS will play an important role in managing the Sales forecast.
•Funding and booking Schedule of Authority: Manage and execute the tasks required for the delivery of complex programmatic solutions. Compliance with established guidelines and policies. Knowledge of systems and tools to manage all tasks. Monitor supplier payments and volume targets.
•Frequent communication with partners, customers and colleagues: Partner with Sales. Successfully manage reseller relationships.
About You
•Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
•English communication skills written / verbal.
•4-6 years related experience in a telephone support position in a service or end-user support environment.
•2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.
Knowledge and Skills
•Working knowledge of the field of Customer Relations.
•Demonstrated verbal communication and customer service skills.
•Intermediate-level knowledge of operating systems software.
•Demonstrated writing/correspondence skills.
•Experience and demonstrated presentation skills.
•Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing the secure form linked in the posting.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We invest in your career with specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
Job: Services
Job Level: Intermediate
