Company Overview
team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Role
Enartia, part of team.blue, is looking for a Customer Experience Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats — solving problems, advising customers on growing their services, and turning their feedback into real product improvements.
Key Responsibilities
•Provide technical support for Hosting and related services through tickets/chat/phone
•Partial infrastructure monitor
•Mentoring HelpDesk Agents
•Inform HelpDesk about widespread problems and keep them updated
•Escalate Tickets to Infrastructure
•Report Bugs to Developers
•Report probable Infrastructure Incidents to the infrastructure department and to the Managers
•Handling Cross sales / Up sales
•Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction
•Advise Customers on developing their services
•Helping Migration Department with migrations
•Undertaking Developing Services
•Among other duties, periodically shall act outside basic responsibilities in order to help the company's main target as well as develop within it
Skills & Qualifications
•Good knowledge of Linux and Windows operating system environments
•Good knowledge of web and DB servers, such as Apache, MySQL and MSSQL
•Good knowledge of mail services, such as postfix, dovecot, smtp, imap, pop3, sieve
•Good knowledge of DNS services, such as Bind, powerdns
•Expertise with Plesk or Cpanel
•Expertise with monitoring systems such as nagios, prometheus is a plus
•Expertise with CMS such as WordPress, Joomla, etc
•Good knowledge with nodejs, Ruby on Rails, CDN, virtualization, etc
•Expert troubleshooting skills and strong attention to detail
•Exceptional written and verbal communication skills in Greek and English
•Cooperation skills and team spirit
•Self-leadership skills and ability to take initiative
•Provide professional and friendly customer support
