Who we are looking for
We are looking for an individual with proven track record of managing large client relationships in the Custody area. The candidate should be organised, execution-oriented and seasoned manager with a strong risk management ethic. A sound knowledge of custody operations (including settlements and payments) to locally manage custody management services teams based in Ireland. The role requires comfort working in a highly matrixed environment and a sound understanding of operational perspectives.
Why this role is important to us
The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD's tools help our clients make better investment choices and act on growth opportunities.
What you will be responsible for
The CMS Manager Officer is responsible for supporting the delivery of high-quality custody services to assigned institutional clients, acting as a key coordination point between clients, investment managers, operations, and support functions. The role combines client service, operational oversight, issue resolution, risk management, and service governance responsibilities to ensure the consistent delivery of custody services in accordance with State Street's control framework and client service standards.
The successful candidate will develop strong client relationships, monitor operational performance, identify and escalate risks, and drive timely resolution of service issues while contributing to a culture of continuous improvement and operational excellence.
Key Responsibilities
Client Service and Relationship Management
•Act as a primary contact for designated custody clients and investment managers.
•Manage day-to-day client service inquiries and operational escalations.
•Coordinate responses across operations, asset servicing, settlements, cash processing, onboarding, fund accounting, and other support teams.
•Build and maintain effective relationships with clients, internal stakeholders, and service delivery teams.
•Support the preparation and delivery of client service reviews and governance meetings.
Governance and Reporting
•Prepare management information, service dashboards, and client reporting packs.
•Support internal governance forums and client service governance meetings.
•Maintain accurate records of service issues, action items, and client commitments.
•Contribute to KPI, KRI, and service performance reporting.
•Assist with regulatory, audit, and compliance activities relating to custody servicing.
New Business and Change Management
•Support onboarding of new funds, clients, and investment managers.
•Participate in operational readiness activities for new products, markets, and regulatory initiatives.
•Assist with testing, implementation, and communication activities associated with system and process enhancements.
Continuous Improvement
•Identify opportunities to improve operational efficiency, client experience, and risk management.
•Participate in process reviews and improvement initiatives.
•Support automation and simplification of manual processes where appropriate.
•Contribute to the enhancement of CMS procedures, controls, and best practices.
Education & Preferred Qualifications
•University Degree or equivalent experience
•Minimum 3 years of relevant experience
•Previous years of experience in the Banking and Investment Fund business
•Strong understanding of operational processes across all aspects of Global Custody
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
