About the Role
Looking for an enriching experience in the material handling field?
STILL is hiring a permanent (CDI) Coordinateur.trice Service for its "Grand-Ouest" Regional Division based in Les Sorinières (44).
Main Missions
As an essential player in Support, you will be responsible for:
•Taking charge, for a given geographic sector, of planning the interventions of After-Sales Technicians, in line with customer requests and with a focus on cost optimization.
•Guaranteeing the customer service rate and the occupancy rate of After-Sales Technicians.
•Promoting service offers to customers (promotions, follow-up on offers…).
•Supporting the Customer Service Manager in monitoring the offer portfolio.
Your Team
Reporting to the "Grand-Ouest" Regional Division, you will be supervised by a Regional Service Manager, join a team of several technicians, and have the daily support of a Back Office team.
We Offer
Benefits and Compensation:
•Fixed gross annual salary between €28,600 and €32,500 over 13 months + variable (Classification C6-24, National Collective Bargaining Agreement for the Metallurgy Industry)
•Profit-sharing and incentive schemes (Intéressement et participation)
•Family supplementary health insurance
•11 RTT days
•Telework agreement
•Onboarding program / regular technical training
•CSE/CE benefits (gift vouchers, holiday vouchers…)
Who We Are
•STILL provides tailor-made intralogistics solutions and services worldwide. Joining us means the opportunity to grow within a stimulating, constantly evolving environment where professionalism and rigor go hand in hand with friendliness and cooperation.
•STILL, a pioneer of the electric forklift, is a recognized player in automation, fleet management, and energy solutions. Together we will continue to respond ever more effectively to our customers' challenges, with a constant focus on sustainable development.
•STILL places particular importance on diversity. As such, we wish to promote the inclusion of people with disabilities and encourage diversity in our recruitment.
•STILL was awarded the Platinum medal in 2022! Committed to a more sustainable world, our group obtained the EcoVadis "Platinum" rating for its CSR (Corporate Social Responsibility) actions.
Qualifications
Who are you?
•You come from an administrative training background.
•You have strong experience supporting After-Sales technicians.
•You have already managed the planning of technicians' activity and have already used a management tool.
•We use SAP — if you have already used it, that's a big plus!
•You are rigorous, methodical, and organized.
•You have a strong sense of customer relations.
•You have the desire to enrich your experience and learn.
For more information about our company: https://www.still.fr/
