About the Role
STILL Italia Spa, a leading international player in industrial material handling, is looking for a Regional Service Business Manager to strengthen its Service team.
The person will contribute to the development of the After Sales business and to the management of strategic customers across the territory. They will be the main point of reference for the key accounts assigned and for the indirect network involved in delivering service, with the goal of ensuring high service standards, developing new business opportunities, and achieving revenue and margin targets.
We Offer
•Strategic role with strong exposure to national customers and the partner network
•Opportunity to contribute to the growth of the After Sales business in an international context
•Wide autonomy and commercial responsibility
•Professional growth path within a market-leading organization
•Dynamic, collaborative environment oriented towards innovation
Main Responsibilities
Customer and After Sales business management
•Manage the After Sales relationship with assigned key accounts
•Oversee the AD HOC Service business, from opportunity generation to quotation and invoicing
•Support the management of the Full Service business, with particular attention to service continuity and margin
•Conduct periodic visits to customers, dealers, and partners
•Manage any operational and commercial issues in coordination with the relevant STILL structures
Indirect network management
•Coordinate dealers and partners responsible for delivering service to assigned customers
•Ensure continuity of maintenance contracts
•Monitor proper maintenance of fleets managed by the indirect network
•Negotiate economic conditions for service delivery with dealers and partners
•Ensure maintenance standards are achieved
Business development
•Identify and develop new After Sales opportunities on existing customers and prospects
•Increase Service revenue in the assigned territory/scope
•Develop opportunities also on the competitor fleet
•Promote Service/Safety solutions, kits, and bundles to generate incremental business
•Collaborate with the New Trucks sales force on opportunities requiring Service expertise
Margin and performance
•Be responsible for achieving revenue and GP% targets for the assigned business
•Monitor the economic performance of Service activities
•Identify corrective actions in case of deviations from targets
•Oversee the economic process of extra Full Service activities, from quotation to invoicing
Pipeline and tools
•Manage the commercial pipeline promptly through CRM/Salesforce
•Monitor key Service KPIs for the assigned scope
•Prepare analyses and presentations on business performance
Who We Are Looking For
•Experience in After Sales, Service, or technical-commercial roles, results-oriented, with excellent relationship skills and strong customer focus
•Background developed in industrial contexts, automotive, earth-moving machines, industrial vehicles, industrial equipment, or related sectors
•Excellent relationship and negotiation skills
•Results orientation and strong attention to the economic aspects of the business
•Ability to work autonomously and coordinate stakeholders without direct hierarchical reporting
•Good knowledge of English
•Use of the Office package and knowledge of SAP possibly required
Additional Conditions
•Availability for frequent business trips across the national territory (about 3 days a week) and periodic presence at the HQ in Lainate
•Residence in Central-Northern Italy
•Indicative salary (RAL): €42,000 - €52,000 + 10% bonus
