About the role
Role location: Hybrid (three days in-office, two days virtual)
The Consultant II, Professional Services role will help shape and build new ways of onboarding clients to FIS products and services. This individual will help to innovate solutions that improve ways of working for FIS employees and creating seamless, digital-first experiences for our clients.
Activities within this role include but are not limited to:
•Document platform and agentic requirements needed for Professional Services team members
•Possess a deep understanding of Professional Services and client configuration options for FIS products
•Champion standard and automated ways of working for FIS employees and clients to improve process velocity and reduce points of friction within the process.
Your key responsibilities
•Create functional requirements for platform and agentic capabilities to support employee and client processes for FIS Core Banking Platforms.
•Partner with FIS engineering to document and create solutions that create operational efficiencies for Professional Services processes.
•Advocate and champion solutions that enable practical, common sense design for lean process methodologies
What you bring
Required qualifications:
•Experience creating, prioritizing, and communicating functional business requirements for development teams.
•Experience working as part of a team responsible for designing and deployment complex enterprise wide solutions.
•Excellent communication skills within ability to quickly respond to questions and need for deliverables within tight timelines and turnaround times.
•Experience working with agile software practices
The impact you'll make
•Improving and modernizing the employee and client experience with a focus on client self service capabilities
What we offer you
•Opportunities to make an impact in fintech
•Internal career growth opportunities
•Personal and professional learning
•Inclusive, diverse work environment
•Resources to give back to your community
