Responsibilities:
•Manage the paid campaign posts of the client; 3 Instagram and 8 Facebook pages
•Partner with the client's digital team to develop channel-specific strategies, daily and monthly objectives and editorial guidelines
•Strong copywriter - long and short form
•Review, respond to and moderate customer posts and messages across social channels, escalating where needed
•Working with customer service team to pass on key DMs and FB messages
•Identify trending topics and content to comment on, create nimble content around (image, caption on image, live cast or lightweight video) or otherwise respond to
•Produce a monthly social dashboard benchmarking the performance of the channels against historical performance and category leaders
•Identify innovation opportunities together with relevant platform and media partners
•Identify potential influencers and social creators to drive endorsement and reviews
•Working with designers to oversee production for video/stills for social excellence
•Proactively monitor output quality, accuracy and consistency
•Positively influencing clients with creative input in addition to undertaking and pitching new creative concepts
•Create inspiring and exciting content – from repurposing, reformatting of assets to ideation
•Keenly evaluate and monitor industry trends and brands, research industry developments in branding and marketing to be at the forefront of creative excellence
•Develop an effective working relationship with colleagues and client and provide excellent customer service
•Work across various brands within the wine and spirits portfolio
Requirements:
•3+ years of Community Management experience at a recognised B2C brand or at an agency working on recognised B2C brands
•Bachelor's degree or higher in Marketing, Business or a Liberal Arts major
•Ability to write in fluent Polish and business level English
•Proficient in working directly within platforms and utilizing social management tools like Brand24, Trend Watching platforms, Meta platforms/business manager, and others
•Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships
•An innate creative flair, strong art direction and concepting skills – full of ideas across multi-platforms
