About the Role
Lead Commercial Quality operations for Johnson & Johnson's Surgery business across the Southern Cluster, bringing together Market Quality, Quality Management Systems, and Handling, Storage and Distribution (HSD). You will connect country teams and cross-functional partners to strengthen compliance, harmonize processes and resolve quality challenges. Reporting to the Surgery Commercial Quality Senior Manager, will lead the assigned team, turn regional priorities into coordinated action and provide an integrated view of quality performance, risks and improvement opportunities.
Key Responsibilities
•Lead integrated Commercial Quality execution across countries, aligning priorities, responsibilities and action plans while respecting local regulatory requirements.
•Consolidate quality indicators, country risks and commitments into actionable insights for management review; resolve operational issues and escalate significant matters with clear recommendations.
•Lead and develop assigned direct reports, coordinate the country quality network and partner with Commercial, Deliver Operations, Regulatory Affairs, Medical Safety and other stakeholders to address cross-functional challenges.
•Coordinate product complaint and technovigilance activities, including timely intake, escalation, sample returns, investigation support and follow-up, working with accountable functions to meet reporting timelines.
•Coordinate local execution of field actions and recalls with designated process owners, including traceability, customer communication and product reconciliation.
•Use complaint trends and customer quality concerns to guide risk reviews and improvement priorities, and coordinate quality support for distributors and commercial partners.
•Oversee quality across assigned handling, storage, transportation and distribution activities, partnering with Deliver and country teams on warehouse and logistics-provider qualification, quality agreements and periodic reviews.
Required Qualifications
•Bachelor's or master's degree in Business, Biosciences, Engineering, Chemistry, Pharmacy, a health-related discipline or an equivalent field.
•Relevant quality leadership experience, typically gained over 6–8 years, including at least three years in the medical device, pharmaceutical or healthcare industry.
•Knowledge of Commercial Quality and supply chain processes, including product complaints, technovigilance, field actions and HSD quality oversight.
•Practical experience with audits, inspection readiness, CAPA, change control and quality risk management.
•Demonstrated ability to lead or coach teams and deliver quality and process improvements.
•Strong stakeholder management, negotiation and influencing skills.
•Ability to translate complex operational matters into clear recommendations, risk-based decisions and timely escalations.
•Professional proficiency in English and Spanish.
•Proficiency with digital tools for data analysis, reporting and collaboration.
Preferred Qualifications
•Experience coordinating multi-country operations and working across matrix organizations.
•Project management experience.
•Experience implementing or maintaining ISO-based or equivalent quality management systems.
Preferred Skills
Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Team Management
