Position Overview
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.
Key Responsibilities
•Contact our external customers and follow-up all aged receivables via call, email and using the collections tool
•Reduce payment cycle and ensure the customers respect the payment terms agreed
•Issue reminders in accordance with ConvaTec policies and procedures
•Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA's
•Respond to general queries from customers regarding payments
•Research and verify receipt of payments and investigate residuals (shortpayments or overpayment)
•Notify the Collections Team Lead regarding cash flow problems or unresponsive customers
•Identify and process refund requests
•Identify and process write-off requests
•Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA
•Prepare trackers and assist with starting legal procedures
•Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation; properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations
•Participate in review calls as needed
•Flag and required updates to ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval
Skills & Experience
•Experience in Collections, preferably
•Practical knowledge of SAP, in transactions used by collections
•Good knowledge of Excel (pivot tables, graphs, formulas, etc.)
•Knowing Power BI is a plus
Soft Skills
•Good communication skills
•Autonomous, ready to take initiative and results oriented
•Continuous Improvement mind-set
•Good customer experience skills
•Team player
Qualifications/Education
•University Degree preferred
•Finance qualification preferred
Languages
•English: C1/C2
•Italian: C1/C2
•Other Language is a plus
Working Conditions
Hybrid work model: 1 day per week in the office.
About Convatec
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
