About the Role
You will provide technical support through Zendesk, troubleshoot VM and hardware issues, triage alerts, and join a 24/7 on-call rotation. You will coordinate with SRE, networking, and storage teams, prepare maintenance activities, test node delivery, and create training materials, knowledge-base documentation, and operating procedures.
Requirements
•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience
•Linux command-line skills
•Git proficiency
•2+ years of customer support experience in cloud, storage, or networking environments
•Experience with Kubernetes, Slurm, Terraform, and Grafana
•Familiarity with AWS, Azure, or GCP
•Communication and customer service skills
Responsibilities
•Provide technical customer support through Zendesk while meeting SLAs and CSAT targets
•Participate in a 24/7 on-call rotation
•Diagnose and resolve VM, hardware failure, and scaling-test issues
•Manage alert triage, maintenance preparation, and node delivery testing
•Coordinate with SRE, networking, and storage teams through root-cause analysis
•Create onboarding materials, knowledge-base documentation, and standard operating procedures
Benefits
•Equity packages
•Restricted Stock Units
•Paid time off, paid holidays, and leave-of-absence programs
•Health, dental, and vision insurance
•Employer HSA contributions
•Paid parental leave
•Life insurance and short- and long-term disability insurance
•Tuition reimbursement
•Mental health and wellness support
•Commuter benefits
•Cell phone stipend
•401(k) matching up to 4% of salary
•Volunteer time off
•Global travel insurance and emergency assistance
•Daily meals allowance
