Job Descriptions
Provide technical expertise to support IT infrastructure especially in Cloud Platform support (e.g., Cloud (Azure/AWS/GCP/Terraform/GitHub/Akamai, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Configuration, Release and Capacity Management).
•Apply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability management.
•A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives.
•Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
•Contribute to quality and productivity improvement projects, providing analysis of information and documentation.
•Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
•Ability to become proficient in new technologies and business applications.
•Provide training and documentation on area of expertise and new technology.
Requirements
•Bachelor's degree in IT discipline from universities/colleges, or equivalent work experiences.
•4 ~ 5+ years' experience within IT operations of infrastructure services support, operations monitoring and end user support.
•Professional certification such as Azure/AWS/GCP/Terraform/GitHub/Akamai/etc.
•Excellent communication in Japanese at least certified with JLPT Level 1/N1 or BJT J2 (advantage)
•Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.
•Excellent communication and team environment, customer service skills and the ability and desire to work in a collaborative environment.
•Independent and able to work with less or no supervision.
•Demonstrated ability to adapt to a changing and work under high pressure environment.
•Work flexibly based on business requirement.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
