Specialist, Software, Cloud Engineering
The Opportunity
•Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
•Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
•Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview
The Technical Analyst / Systems Analyst acts as the primary link between business stakeholders, vendors, and engineering teams to deliver and support technology solutions across regulated environments. This role is responsible for evaluating business requirements, implementing commercial off-the-shelf (COTS) applications, designing integrations, supporting cloud deployments, and ensuring solutions meet quality, security, and compliance standards.
The individual collaborates across product, engineering, validation, and business teams to drive solution delivery, manage vendor relationships, develop technical documentation, and support system implementations in AWS and on-premises environments. The role also contributes to DevOps automation, cloud infrastructure, test automation, and application lifecycle management while ensuring adherence to GxP, SDLC, and organizational compliance requirements.
What will you do
Cross-Functional Collaboration
Collaborate with cross-functional teams to deliver planned solutions:
•Product Management: Understand business problems, use cases, and timelines to deliver commercial off-the-shelf (COTS) products or solutions.
•Vendors and Partners: Document product capabilities, configuration requirements, architecture, security, installation prerequisites, and application support needs for AWS or on-premises deployments.
•Engineering: Contribute to the development, review, and approval of architecture artifacts.
•Quality and Computer System Validation: Develop and review Software Development Life Cycle (SDLC) artifacts for regulated applications operating under GLP or GCP.
•Business and End Users: Support user acceptance testing (UAT) and production operations. Develop support contracts and transfer application knowledge.
Technical Solutioning
•Evaluate solution options, trade-offs, and feasibility with engineering teams.
•Contribute to system design discussions, integration strategies, and API contracts.
•Drive configuration, parameterization, and environment readiness for releases.
Vendor and Partner Engagement
•Serve as the technical point of contact for vendors and partners.
•Document technical needs, integration requirements, and deployment prerequisites.
•Review vendor architectures, security and compliance artifacts, data models, and API specifications; identify gaps and mitigation actions.
•Coordinate technical due diligence, proof of concepts, and interoperability testing.
•Deploy vendor products in the environment and migrate them to higher environments, including SIT, UAT, and Production.
Cloud Engineering and DevOps
•Design, build, and document CI/CD pipelines using GitHub Actions or similar tools for builds, tests, security scans, and deployments in the AWS environment.
•Design and build Terraform infrastructure as code (IaC) to provision, pause, and terminate AWS resources.
•Automate configuration management and provisioning with Ansible playbooks and roles.
•Implement guardrails such as branch protection, code review workflows, quality gates, and rollback strategies.
•Collaborate with platform teams on deployment standards, secrets management, and approvals.
Custom Development and Integrations
•Design, build, test, and document custom scripts and components using Python and JavaScript.
•Integrate upstream and downstream applications using REST APIs.
Test Automation and Quality Engineering
•Define test strategies across unit, integration, API, UI, and end-to-end testing.
•Collaborate with testing teams or build and maintain automated test suites using Robot Framework and Tosca.
•Integrate automated tests into CI/CD pipelines, including reporting and quality gates.
Documentation and Compliance
Develop documentation and artifacts required by policies, including:
•Security assessments
•AI assessments, where applicable
•Architecture documents
•GxP SDLC documents
•Application administration SOPs
•Support models, structures, and SLAs
What you should have
Education and Experience
•Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; a master's degree is a plus.
•3+ years of experience in a Technical Analyst or Systems Analyst role in a technology-driven environment.
Core Skills
•Mission-driven mindset, with the ability to connect project work to company goals and customer outcomes.
•Self-directed and organized, with the ability to prioritize work, remove blockers, and deliver with minimal supervision.
•Strong analytical and problem-solving skills.
•Understanding of modern architectures, including microservices, APIs, cloud, and event-driven systems.
•Hands-on SQL experience; Python or scripting experience is an advantage.
•Familiarity with Agile methodologies, including Scrum and Kanban, and SDLC best practices.
•Experience with tools such as Jira or Azure DevOps, Confluence, Visio or Lucid chart, and Postman or Swagger.
Cloud Engineering and DevOps
•Experience with AWS services used in delivery and operations, such as IAM, VPC, EC2/EKS, S3, RDS, CloudWatch, and Secrets Manager.
•Experience using GitHub Actions or similar CI/CD tools to orchestrate pipelines and environment-based deployments.
Vendor and Partner Engagement
•Experience working with third-party vendors and partners on technical discovery, integration design, prerequisites, and go-live readiness.
•Ability to translate vendor documentation into internal requirements, playbooks, and runbooks.
Development and Testing
•Python OR JAVA programming experience.
•JavaScript scripting experience.
•Experience building API endpoints.
•Robot Framework experience for API, UI, or end-to-end automation, including keywords, libraries, and reporting.
•Tosca experience with model-based test design, execution, and dashboards.
•Experience integrating automated tests into CI/CD and managing test data and environments.
Regulated Environment Experience
•Experience delivering and validating applications under GLP and/or GCP.
•Knowledge of CSV, ALCOA/ALCOA+, documentation controls, and audit processes.
•Experience with data integrity, electronic signatures, access controls, and role-based permissions.
AWS Certification — One of the following is preferred:
•AWS Certified Solutions Architect – Associate or higher
•AWS Certified DevOps Engineer – Professional
Preferred Experience
•REST APIs and authentication.
•COTS products.
•Knowledge of LIMS products, such as Thermo Fisher Watson, Thermo Fisher Connect Enterprise, Thermo Fisher NextGen LIMS, Benchling, LabWare, or Xybion/Instem-Pristima.
•Knowledge of imaging products, such as Revvity, AIRA Matrix, or Indica Labs HALO.
•Knowledge of modeling products, such as Certara Phoenix, Certara Integral, or PUMAS AI.
•Healthcare, life sciences, clinical research, or enterprise SaaS domain knowledge.
Soft Skills
•Excellent written and verbal communication.
•Strong stakeholder management and facilitation skills.
•Ability to work with global teams across time zones.
•High ownership, proactive risk and issue management, and strong follow-through.
•Bias for action, resilience, continuous improvement, and a learning mindset.
Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing, bringing forward medicines and vaccines for many of the world's most challenging diseases.
Additional Details
•Required Skills: Amazon Web Services (AWS), Architect Systems, Computer Science, Computer System Validation (CSV), Data Engineering, Data Visualization, Design Applications, End-to-End Testing, Git, GitHub, GitHub Actions, JavaScript, Python (Programming Language), Quality Engineering, Red Hat Ansible, RESTful APIs, Robot Framework, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, SQL Databases, System Designs, System Integration (+3 more)
•Preferred Skills: Java (Programming Language), Python Software Development
•Employee Status: Regular
•Relocation: Domestic
•Visa Sponsorship: No
•Travel Requirements: No Travel Required
•Flexible Work Arrangements: Hybrid
•Shift: Not Indicated
•Valid Driving License: No
•Hazardous Material(s): n/a
