About the Team
The Cloud Catalog and Product Management Team is part of Cloud Operations. The team is responsible for maintaining vendor catalogs and product portfolios across internal systems and platforms, as well as supporting the onboarding of new vendors across the EMEA region. The Cloud Catalog and Product Analyst will support catalog maintenance activities and projects for multiple vendors. The role will focus on reducing errors, improving data quality, and supporting the implementation of new operational processes.
Responsibilities
•Analyze product data and support process improvement activities to increase operational efficiency.
•Use ticketing tools to manage and resolve catalog-related queries from EMEA countries.
•Support the deployment of new operational processes for different vendors.
•Maintain, manage, and continuously improve catalog data quality.
•Support on AI initiatives and automation tools designed to reduce manual effort and improve operational efficiency.
•Support the onboarding of new Cloud vendors when required.
Requirements
•Knowledge of business analysis and process improvement.
•Ability to work independently and take ownership of assigned activities.
•Strong analytical, problem-solving, and organizational skills.
•Proficiency in analytical tools, including data gathering and analysis, spreadsheets, and BI/reporting tools.
Nice to Have
•Experience with e-commerce platforms and SAP.
•Understanding of the IT software, services, or SaaS industry.
•Experience in the IT channel, Pan-European distribution, or software vendor environments.
•Familiarity with ticketing tools, such as Freshdesk.
Conditions & Benefits
•Hybrid working model, with 2 days per week in the office and 3 from home.
•Continuous learning is encouraged, with a clear development plan available.
•A complete pack of benefits is provided, including health insurance, flexible benefits programs, retirement plans, and additional employee benefits.
•Elective Benefits: programs tailored to your country to best accommodate your lifestyle.
•Grow Your Career: formal programs on leadership and professional development, and on-demand courses.
•Elevate Your Personal Well-Being: seminars, events, and the global Life Empowerment Assistance Program.
•Diversity, Equity & Inclusion: inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
•Onboarding program to network with new co-workers within the first 30 days.
•Internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and other environmental and social initiatives.
