About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke, continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.
Learn more at https://www.jnj.com/medtech
The Clinical Support Specialist will provide comprehensive technical support for medical product sales across both new and established accounts, collaborating with the sales team to achieve sales objectives and enhance market penetration in the assigned area (Cataluña y Baleares).
Responsibilities
•Deliver technical and clinical support to physicians, nurses, and other medical professionals regarding company products and services.
•Assist the sales team in preparing and delivering impactful sales presentations to customers.
•Demonstrate the correct usage of products to customers, ensuring clarity and understanding.
•Conduct regular visits to customer locations to gather essential information about company products and assess market conditions.
•Evaluate, diagnose, and repair malfunctioning equipment in response to service calls, ensuring timely resolutions.
•Provide technical support for upgrades and special service initiatives, aiding field service operations.
•Develop customer- and product-centric technical packages and documentation.
•Perform technical analysis and documentation as required; follow up with customers to resolve product usage issues and ensure high satisfaction levels.
•Respond to customer inquiries and provide information as needed.
•Facilitate the understanding of clinical trial data to support customer education.
Qualifications
•Bachelor's degree in biomedical engineering, electronics, or a related field, with a preference for specialization in physiology
•Fluent in English
•Exceptional oral (including group presentations) and written communication skills, complemented by strong organizational and time management capabilities
•Outstanding interpersonal skills with a proven ability to build and maintain customer relationships
•Analytical thinking and problem-solving skills
•Results-oriented mindset with a focus on achieving goals
•Strong communication and presentation abilities
•Teamwork and collaborative spirit
•High level of integrity and professionalism
•The profile is based in Barcelona and is available to travel in the assigned territory
Required Skills
Clinical Support, MedTech
Preferred Skills
Account Management, Collaboration, Communication, Cultural Competence, Customer Centricity, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Problem Solving, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection
Compensation
The anticipated base pay range for this position is €35,000.00 - €55,315.00.
Benefits
In addition to base pay: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and company's performance of the previous calendar year, or sales commissions. Also vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health, service anniversary and recognition awards, and (subject to the terms of their respective plans) participation in several insurance plans, in some locations extending to eligible dependents.
