Careers that change lives start here
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
A Day in the Life
The Senior MCRS Strategic Account Manager (SAM) plays a pivotal role in advancing Medtronic's strategic objectives through relationship management, business development, portfolio oversight, and proactive issue/risk mitigation. The SAM is responsible for cultivating trusted partnerships across Operating Units (OUs), regional teams, and Medtronic Clinical & Regulatory Solutions (MCRS) stakeholders. By understanding diverse needs, aligning expectations, and delivering tailored solutions, the SAM supports both clinical evidence generation and achievement of business goals. As the central liaison, the SAM fosters strategic collaboration, anticipates future opportunities and challenges, and drives innovation. Through effective communication and solution facilitation, the SAM lays the groundwork for long-term success and compliance, empowering stakeholders to focus on delivering clinical outcomes that prioritize patient care.
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Core Activities of the SAM
Stakeholder & Relationship Development/Management
•Serve as the primary contact for OU/regional leaders and MCRS stakeholders, ensuring their needs are met and building strong, synergistic partnerships.
•Promote internal collaboration with MCRS teams to drive sustainable organizational growth.
•Lead and enhance engagement activities with OUs/regional partners, building robust relationships and deepening insights into trends, service gaps, industry priorities and market pressures.
•Collaborate across MCRS teams to break down silos and deliver customized solutions that address evolving stakeholder needs.
•Continuously adapt MCRS focus to reflect stakeholder values and emerging industry trends.
Business Development
•Drive innovation by identifying new opportunities for clinical evidence generation.
•Facilitate strategic discussions with OU/regional partners and MCRS to anticipate future needs and challenges.
•Act as a reference point for service capabilities, pipeline commissioning, and new business opportunities.
•Assess and communicate the value of new or modified services through pilot programs; educate partners on current and future offerings.
•Generate new leads via networking and outreach.
•Leverage critical thinking to manage service offerings, track progress, and analyze customer needs to deliver impactful, tailored solutions that drive meaningful outcomes.
•Oversee the proposal and negotiation process for MCRS services, including potential outsourcing, ensuring clear alignment of expectations and deliverables.
•Develop and execute strategic plans in partnership with OUs/regional partners, leveraging data analysis, benchmarking, and market intelligence to meet business objectives.
•Support organizational agility through ongoing market intelligence and competitive analysis.
Financial & Performance Oversight at Portfolio Level
•Oversee portfolio-level deliverables and timelines, ensuring alignment with objectives and budget.
•Provide regular updates on performance, quality, and financial status, offering insights into cost and performance drivers.
•Apply lessons learned to drive continuous improvements in collaboration with MCRS and OU stakeholders.
•Conduct service delivery performance reviews and provide constructive feedback to drive excellence.
•Work closely with finance partners to ensure accurate forecasting and ongoing financial oversight of the portfolio.
Risk/Issue Management
•Identify and mitigate risks at the portfolio level in partnership with MCRS stakeholders.
•Collaborate closely with Quality and Compliance teams to ensure effective communication flow for regulatory requirements, proactively share and address quality and compliance concerns, and strengthen connections to prevent issues and mitigate risks.
•Oversee/lead end-to-end issue resolution, applying critical thinking to diagnose root causes and implement effective solutions.
•Ensure systematic communication, escalation, and resolution of risks and issues related to quality, safety, timelines, and budget.
•Capture and share best practices to proactively prevent risks across the portfolio.
Responsibilities may include the following and other duties may be assigned:
•Provides leadership for the conduct of clinical studies and for the regulatory affairs function as it applies to product approval.
•Studies must be scientifically valid, meet all relevant regulatory requirements and be conducted within ethical guidelines.
•The end result of the clinical studies must be a fair assessment of the safety and efficacy of the tested product(s) and attainment of product approvals in a timely matter.
•Develops and implements regulatory strategies to obtain timely product approvals from worldwide regulatory bodies.
•Ensures regulatory submissions are accurately prepared and comply with regulatory approvals.
•People working within region/country may also have the responsibilities that include:
•Represents Medtronic from a clinical research perspective within the country/region and also collects feedback from local customers and authorities.
•Builds and maintains a strong network and close relationship with the various internal and external parties.
•Leads execution for both local and global studies, manages clinical research projects over all of the Medtronic therapies across multiple businesses.
Minimum Requirements
•Bachelor's degree
•7+ years of related clinical experience (5+ years with an advanced degree)
Nice to Have
•Experience in clinical research, clinical operations, strategic account management, business development, or portfolio management within healthcare, medical device, pharmaceutical, CRO, or related life sciences organizations.
•Experience building and influencing relationships across complex, global matrix organizations and leading strategic customer or business partner engagements.
•Knowledge of clinical trials, evidence generation, regulatory requirements, quality systems, and compliance processes.
•Experience managing business performance, including budgets, forecasting, proposals, contracts, vendor oversight, and portfolio-level planning.
•Advanced degree (MBA, Master's) or relevant certification (PMP), and experience developing business cases, growth strategies, or market assessments.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. Work Authorization & Sponsorship
U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package, with a wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage.
Salary ranges for U.S. (excl. PR) locations (USD): $166,400.00 - $249,600.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
