About Kraken
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer builds the most AI-driven, innovative, forward-thinking platform for energy management — from optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working.
Responsibilities
You will be joining the client delivery team at Kraken, working to support European clients through their technology transformation journeys and supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects — either migrating onto our Kraken platform or managing long term technology requirements.
•Work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for the client's project or business needs
•Really understand how Kraken works, understand problems or requests raised by the client, and refine solutions in the best way to leverage existing and new capability
•Bring technology, people and processes together to innovate improvements for clients
•Support the client in adapting to ways of working aligned to Kraken's development style
•Work closely with Kraken's product managers and developers to request development needs and act as a link to the client
•Manage the relationship with client counterparts (often product owners and business owners)
•Be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
•Be the knowledge base of how Kraken works and how we deliver the Kraken Platform
•Triage incoming requests and communicate client priorities internally
•Summarise and articulate client needs, considerations, and timelines internally to enable ongoing development of the Kraken platform
•Support the engineering team to deliver product features
•Challenge the client to think differently about tech development, having full belief in the continuous iteration and deployment approach
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country; travel is expected as part of this role. We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for clients and the organisation. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
Requirements
•Strong client delivery and/or product ownership experience
•Agile delivery experience
•Experience of product management and customer journeys
•Solid understanding of technology and associated trends
•Excellent communications, collaboration and presentation skills
•Strong influencing skills and ability to challenge traditional ways of thinking
•Experience of working with significant complex delivery pipelines for clients
•Patience and initiative — clients are undergoing huge transformations that take time and require understanding
•Time management and a get-stuff-done attitude
•Consulting experience is a plus
•Fluent English + German
•Previous experience in accounting and billing or payments is nice to have for this position
Please note that, in line with current recruitment policy, Kraken is unable to offer visa sponsorship for this position; applicants must have the right to work in the country they're applying to, at the time of application.
