About the Role
•Key inbound phone contact point between Singapore, Australia & New Zealand Merchants and American Express.
•Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations.
•Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach.
•You will have the skills to handle difficult tasks with ease.
•Servicing Merchants on shift rotation basis from Monday to Friday, 5am to 6pm (Non Daylight saving) and 4am to 6pm (Daylight saving) through the inbound phone channel.
•6 weeks of World Class classroom training.
•Continued with 8 weeks of on the job training.
•A friendly passionate and competitive team environment that inspires each other's growth.
•Access to an international leadership team that will work with you to succeed.
•Display a passion to serve by delivering extraordinary service in every interaction with our customers.
Requirements
•Diploma and/or Bachelor's Degree.
•Able to converse fluently in English language and strong verbal communication skills.
•Have relevant experience in Customer Service, Sales or Hospitality industry.
•Demonstrate personal excellence by remaining positive in difficult situations.
•Strong interpersonal, communication and listening skills.
•Analytical and problem solving skills with strong attention to detail.
•Fresh graduates are welcome to apply!
•Language requirement: English and Mandarin
Benefits
•Competitive base salaries
•Bonus incentives
•Support for financial well-being and retirement
•Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
•Flexible working model with hybrid or onsite arrangements depending on role and business need
•Generous paid parental leave policies (depending on your location)
•Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
•Free and confidential counseling support through the Healthy Minds program
•Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
