About the Role
Serco deliver critical government services around the world, helping to make society better and safer whilst getting the best value for taxpayers. You'll be joining our Group Digital team working on global initiatives that make a real impact for our frontline services and the value we bring to our government customers. You'll have the opportunity to work across a wide range of programmes and projects, collaborate with senior leaders and subject matter experts, and contribute to the future direction of digital services and technology across the organisation.
Responsibilities
•Investigating business challenges, opportunities and service needs across people, processes, data and technology
•Gathering, analysing and documenting business, user, functional and non-functional requirements
•Facilitating workshops, interviews and stakeholder sessions to capture insights and build consensus
•Mapping current and future-state processes, services, customer journeys and information flows
•Identifying risks, dependencies, gaps and opportunities for improvement
•Producing high-quality analysis artefacts including requirements documentation, user stories, process maps, decision papers and acceptance criteria
•Supporting option appraisals, business cases and benefits realisation activities
•Acting as a bridge between technical and non-technical stakeholders, translating complex concepts into clear and accessible language
•Contributing to governance, assurance and continuous improvement activities across Group Digital
Requirements
•Proven Business Analysis experience within digital, technology, cyber security, engineering, data, portfolio or business transformation environments
•Strong expertise in requirements definition, analysis, documentation and lifecycle management
•Experience in process modelling, service modelling, impact analysis, options appraisal and benefits definition
•Ability to interpret complex, incomplete or conflicting information and produce clear, actionable recommendations
•Experience creating business requirements, user stories, acceptance criteria, process maps and decision-making documentation
•Excellent stakeholder engagement, facilitation, communication and influencing skills
•Experience working within Agile, Waterfall or hybrid delivery environments
•Organised with the ability to manage competing priorities and deliver high-quality outputs
•Comfortable working independently as well as collaboratively within multidisciplinary teams
Nice to Have
•Professional Business Analysis qualification (BCS, IIBA or equivalent)
•Experience with target operating models, business architecture, service design or capability modelling
•Experience supporting testing, implementation, business change and benefits realisation activities
•Experience working within regulated, security-conscious, outsourced or large-scale organisations
•Familiarity with analysis, collaboration and backlog management tools
Benefits
•Pension 6% employer matched
•Annual leave 25 days + bank holidays
•Life assurance 2x base salary if in pension, (1x if not)
•Flexible working to support work-life balance
•Employee Assistance Programme
•30% Serco Leisure Centre Discount
•Option to buy additional leave
•Charitable payroll giving
•A wide range of discounts
