About the role
Are you a Business Analyst who enjoys solving complex problems, connecting people with technology and turning ideas into practical solutions? Great Ormond Street Hospital Charity is looking for a Business Analyst to play a key role in delivering technology change across the organisation. Working at the heart of our Technology Delivery team, you'll collaborate closely with our Salesforce, Data Integration, Engineering and business teams to help deliver connected, user-focused solutions that make a real difference.
Responsibilities
•Work with business owners, product owners and stakeholders to identify, analyse and document business requirements for Salesforce enhancements, integration services and wider technology solutions.
•Support Agile delivery teams by helping refine epics, user stories, acceptance criteria and backlog items.
•Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges, user needs and future process requirements.
•Analyse business processes, Salesforce data and user feedback to support process mapping, gap analysis and continuous improvement.
•Work closely with Salesforce administrators, developers, UX, QA and technical teams to ensure requirements are understood, tested and delivered to agreed standards.
•Support the documentation of end-to-end business processes, system interactions, data flows and integration requirements.
•Identify gaps, risks or inefficiencies in existing systems and processes, making clear recommendations for improvement.
•Produce clear and consistent documentation, including user stories, process maps, requirements catalogues, user guides and supporting material.
•Support testing and validation activities, including test scenario development and user acceptance testing, to ensure solutions meet business and user needs.
•Follow agreed business analysis standards, delivery processes and documentation practices to support consistent ways of working across projects.
•Contribute to the continuous improvement of BA templates, tools and delivery practices across technology projects.
Requirements
•Experience working as a Business Analyst within technology, digital, systems or change projects.
•Experience gathering, analysing and documenting business requirements, user stories and process flows.
•Experience working in Agile or Scrum delivery environments.
•Strong workshop facilitation, stakeholder engagement and requirements elicitation skills.
•Strong analytical, problem-solving and organisational skills, with a logical and structured approach.
•Ability to communicate effectively with both technical and non-technical audiences.
•Experience supporting process improvement, business change or service optimisation initiatives.
•Ability to manage competing priorities and work across multiple projects or tasks.
•Ability to build collaborative relationships across business and technology teams.
•A Basic DBS check is required for this role.
Nice to have
•Working knowledge of Salesforce, CRM platforms or integrated technology environments would be advantageous.
•Awareness of integration concepts, APIs, data flows or connected system architectures would be beneficial.
•Experience using tools such as Jira, Confluence or similar collaboration and delivery platforms would be desirable.
Conditions
•The salary for this role is £48,192 per annum.
•Hybrid working policy of a minimum of 2 days per week in the office.
•In line with the EDI strategy and Total Reward policy, salaries are calculated based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, salaries above the advertised rate are not offered.
•30 days annual leave (plus bank holidays).
•A flexible approach to working arrangements.
•Access to an enhanced pension scheme.
•Life assurance.
•Access to various health and wellbeing schemes, including the employee assistance programme.
