About the role
We are currently seeking an experienced Business Risk Associate with German-language skills to support our team during the US shift at our Poznan location.
•Telephone and written answers from everyday to complex inquiries of our customers and consultants.
•Responding to our customers' challenges and providing a solution.
•Compliance with quality standards, possible control function related to our KYC process.
•Verification of customer KYC documentation and, if necessary, corresponding post-verification.
•Escalation of difficult issues and complaint management.
•Participation in projects to implement the company's goals and improve certain processes.
•Full-time position, Monday through Friday, with an eight-hour daily schedule from 1:00 pm – 10:30 pm CET, including a 30-minute break.
What you bring
•1-2 years of experience / work experience in finance.
•Experience in customer service – spoken and written.
•Languages: Fluent German (at least C1) and good communication skills in written and spoken English.
•A high degree of accuracy, quality and service orientation; independent and team-oriented work to achieve set deadlines.
•Good organizational skills and high resilience without losing focus on the customer.
What we offer you
•Convenient office location in Poznań (Nowy Rynek Complex, Building B, Przemysłowa 3 Street), with the possibility to work partially remotely to suit your needs. If you live 50 km or more away from Poznan, we can offer the option of full remote work.
•Attractive benefits include private health care, life insurance, pension plan, lunch card, gym, office canteen discounts.
•Inclusive and diverse team atmosphere.
•Contract of employment.
The pay range for this full-time position is 90,000 - 95,000 PLN gross annually and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
