About the team
In the retail customer advisory centers of Privatkundenbank Deutschland, we combine a modern, digital and hybrid way of working across various locations with personal advice for our customers. We live a contemporary and modern way of working and advising, consistently orienting ourselves to the needs of our customers, making us one of the most modern teams in retail customer advisory.
Our customers value digital channels as much as personal exchange and expect competent, individual advice on all banking topics. Here you can bring in your strengths and actively help shape the advisory services of the future.
Do you want flexible working hours and a secure employment relationship in a great team?
Your tasks
•You advise our retail customers according to their needs via digital media (phone, video consultation, co-browsing and email) on topics such as accounts, service, personal loans and provision products.
•Together with the team, using your experience and seniority, you are responsible for managing a customer pool, winning customers for the digital, omnichannel-based retail customer segment and continuously developing customer relationships.
•You identify needs through the use of standardized advisory processes (e.g. FinanzCheck) and refer customers with topics outside your own expertise to specialist areas in a qualified manner.
•You are convincing when scheduling appointments by phone and conduct conclusion-oriented, high-quality advisory conversations.
•You actively contribute to the team, support the advisory performance of your colleagues and pass on your expertise in a motivating way.
•You support RBC managers in onboarding new employees and take on deputizing tasks in daily management.
Your skills and experience
•You have completed a banking apprenticeship or comparable qualification.
•You have good knowledge of the retail customer product range.
•You have sales skills and enjoy contact with our customers.
•You have an open-minded and communicative personality who enjoys working in teams.
•You have a high willingness to learn and motivation to continuously develop your know-how.
•You are proficient in using PC and software applications.
•You use AI-supported applications and digital tools in a targeted way to prepare, conduct and follow up on your customer activities, and are open to new technologies. In doing so, you act responsibly, critically evaluate AI results and ensure safe handling of data.
What we offer
We offer a wide range of benefits that cover all your professional and personal needs.
•Emotionally balanced: A positive attitude helps you master the challenges of everyday life – professionally and privately. Benefit from offers such as counseling in difficult life situations and offers to promote your mental health.
•Physically fit: With our offers for maintaining your personal health and a supportive work environment, the bank helps you stay physically fit. You benefit from extensive check-up examinations, vaccination offers and advice on a healthy lifestyle.
•Socially connected: Exchange with others opens up new perspectives, advances you professionally and personally, and strengthens your self-confidence and well-being. Benefit from offers such as support from the pme family service, the FitnessCenter Job, flexible working time models (e.g. part-time, job tandem, hybrid working) as well as an extensive culture of diversity, equal opportunity and participation.
•Financially secure: The bank secures you not only during your active career but also financially for the future, and supports your flexibility and mobility – whether private or professional. Benefit from offers such as retirement savings contribution plans, banking services for employees, company bike or the Deutschlandticket.
The position is offered full-time and part-time.
Since benefits may vary slightly depending on location, please contact your recruiter with specific questions.
For questions about the recruitment process, Ahmet Deniz is available to help.
Contact Ahmet Deniz: +49 69 910-45237
