# Associate - S&M - Customer Success
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Responsibilities
•Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
•Handle customer inquiries, issues, and requests promptly, ensuring effective resolution and high-quality service.
•Onboard new customers and provide product demonstrations, training, and guidance as required.
•Proactively engage with customers to gather feedback, address concerns, and drive continuous improvement.
•Monitor customer usage and identify opportunities for upselling or cross-selling products and services.
•Collaborate with internal teams to resolve customer issues and contribute to product and service enhancements.
•Maintain accurate records of customer interactions, transactions, and feedback to support operational efficiency and reporting.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
•Certified Implementation Specialist - Customer Service Management - ServiceNow
•Customer Experience Certification (COPC) - COPC Inc.
•Salesforce Certified Business Analyst - Salesforce
Required Skills
Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support
Language
French (Required) - Advanced (C1)
Additional Details
•Job Type: Regular
•Master Skill List: S&M - Customer Success
•Remote Type: Hybrid
•Work Shift: Standard (Portugal)
