Associate - S&M - Customer Success
Genpact is an agentic and advanced technology solutions company (NYSE: G) that leverages process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises.
Responsibilities
•Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
•Handle customer inquiries, issues, and requests promptly, ensuring effective resolution and high-quality service.
•Onboard new customers and provide product demonstrations, training, and guidance as required.
•Proactively engage with customers to gather feedback, address concerns, and drive continuous improvement.
•Monitor customer usage and identify opportunities for upselling or cross-selling products and services.
•Collaborate with internal teams to resolve customer issues and contribute to product and service enhancements.
•Maintain accurate records of customer interactions, transactions, and feedback to support operational efficiency and reporting.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
•Certified Implementation Specialist - Customer Service Management - ServiceNow
•Customer Experience Certification (COPC) - COPC Inc.
•Salesforce Certified Business Analyst - Salesforce
Required Skills
Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support
Language
English (Required) — Advanced - C1
Job Details
•Job Type: Regular
•Master Skill List: S&M - Customer Success
•Remote Type: Office
•Work Shift: Standard (Romania)
