About the Role
You will lead the on-site activation of new endpoints, establish operational processes, and manage launch-phase activities. You will implement and improve playbooks, resolve operational and customer issues, hire and train local staff, and transition each site to an independent permanent team.
Requirements
•5–7+ years of experience in terminal operations, logistics, or site management, including people management
•Understanding of terminal workflows, endpoint setup, and operational playbooks
•Ability to lead, train, and develop teams
•Problem-solving skills
•Customer relationship management skills
•Willingness to travel and deploy to new sites for 3–6 months
•Experience in autonomous vehicles, trucking, transportation, or logistics
•Experience launching a new site, terminal, or facility
•Continuous improvement methods including Lean, Six Sigma, standard work, and root-cause analysis
•Experience building frontline operations teams
•Experience with operational data and BI tools including Tableau, Looker, or PowerBI
Responsibilities
•Lead on-site setup of new endpoints
•Develop launch and site operations playbooks
•Implement and enforce operations playbooks and SOPs
•Manage day-to-day launch operations and resolve issues
•Hire, onboard, and train local operations staff
•Mentor permanent teams and transition site ownership
•Provide feedback on playbook effectiveness and process improvements
Benefits
•Annual bonus
•Equity compensation
