Job Description
As a Remittance Processing Associate, you will support payment processing operations by accurately preparing and processing customer payments and exceptions. You will work in an on-site, production-focused environment where accuracy, organization, and meeting processing deadlines are important. This role also includes mail handling, scanning, research, exception processing, and supporting remittance processing equipment.
Location: 16633 Dallas Parkway, Suite 300 Addison, TX 75001
Schedule: Monday – Friday 6:00am – 2:30pm, Off Saturday and Sunday
Work arrangement: On-site
What you will be doing
•Prepare customer payments for processing.
•Open and scan incoming mail.
•Process customer payments accurately and within established deadlines.
•Research and resolve payment exceptions and adjustments.
•Process exception items.
•Coordinate setup and maintenance activities for remittance processing equipment.
•Maintain an appropriate inventory of remittance processing supplies.
•Review work to identify calculation or balancing errors.
What you will need
•High school diploma or GED.
•Ability to lift or move up to 30 pounds.
•Knowledge of remittance or payment processing.
•Strong written and verbal communication skills.
•Ability to organize, prioritize, and sequence work effectively.
•Ability to identify errors in calculations and account balances.
•Knowledge of transaction and exception processing procedures.
•Familiarity with computer operations and processing equipment.
•Ability to follow client-specific processing requirements and procedures.
•Experience working in a detail-oriented, deadline-driven environment.
What we offer you
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
•Flexible and creative work environment.
•Diverse and collaborative atmosphere.
•Professional and personal development resources.
•Opportunities to volunteer and support charities.
•Competitive salary and benefits.
