Job Description
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience.
At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation.
Role Overview
The Analyst, Insurance Operations – Quality & Financial Control plays a key role in supporting operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution. This role requires experience with life and annuities, financial control, reporting, governance, and operational management. Exposure to Policyholder Service, Call Center Operations or Claims is a plus.
Key Responsibilities
•Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards.
•Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures.
•Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities.
•Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence.
•Collaborate with operations, finance, and leadership teams to support risk management and process governance.
•Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy.
•Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures.
•Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality.
•Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning.
Basic Qualifications
•Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent experience).
•3-5 years of experience in insurance operations, financial control, or transaction management.
•Knowledge of life and annuities products, operational governance, and financial reporting.
•Strong analytical skills and attention to detail for reviewing operational and financial data.
•Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.
•Effective communication skills and ability to collaborate across multiple teams.
Preferred / Additional Qualifications
•Experience in Policyholder Services, Call Center Operations or Claims.
•Familiarity with regulatory and compliance standards in the insurance industry.
•Knowledge of reporting tools, dashboards, operational metrics and project management.
Key Competencies
•Quality and compliance orientation
•Operational excellence and process improvement mindset
•Financial and analytical acumen
•Customer-focused problem-solving
•Effective communication and stakeholder collaboration
•Ability to work in a fast-paced, metrics-driven environment
DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
