Key Responsibilities
Benefits Administration & Transactions
•Support the end-to-end administration of employee benefits programs, including enrolment, changes, terminations, and regular benefits updates.
•Process and validate benefits-related transactions accurately and within service level timelines.
•Coordinate with vendors, payroll, HR operations, and internal stakeholders to ensure smooth benefits processing.
•Maintain and update employee benefits records, systems, and documentation.
•Support benefits reconciliation activities and ensure data accuracy between Workday, benefits portal and vendor files.
•Assist in preparing regular reports, dashboards, and audit documentation related to benefits administration.
•Support annual benefits activities such as renewals, enrolment exercises, and employee communications.
Employee Queries & Service Delivery
•Act as a key contact point for employee benefits-related queries, providing clear, timely, and customer-focused support.
•Resolve employee issues relating to eligibility, enrolment, claims, coverage, and benefits processes.
•Escalate complex issues to the appropriate internal teams or external providers where required.
•Ensure a high-quality employee experience through responsive case management and follow-through.
Vendor & Stakeholder Coordination
•Liaise with external benefits providers, brokers, and internal teams to support operational delivery.
•Monitor vendor performance relating to transaction processing and employee support.
•Assist in tracking service issues and follow up on resolutions.
Compliance, Controls & Process Improvement
•Ensure benefits administration activities are carried out in accordance with company policies, internal controls, and local statutory requirements.
•Maintain proper documentation and audit trails for all benefits transactions.
•Identify process improvement opportunities to enhance operational efficiency and employee experience.
•Support the development and updating of standard operating procedures (SOPs), process documents, and controls.
Work Experience
•2 - 4 years of relevant experience in HR operations, benefits administration, or shared services environment.
•Experience handling employee benefits transactions and responding to employee queries.
•Experience working with HRIS, ticketing systems, and payroll/benefits platforms is preferred.
•Experience in a financial multinational or regional environment is an advantage.
Skills and Experience
•Good understanding of employee benefits administration processes.
•Strong attention to detail and accuracy in transaction processing.
•Ability to manage multiple tasks and work within deadlines.
•Good analytical and problem-solving skills.
•Strong communication and interpersonal skills.
•Customer-service mindset with the ability to handle employee queries professionally and empathetically.
•Proficiency in Microsoft Excel, Word, and PowerPoint.
•Ability to work collaboratively with cross-functional teams and external vendors.
•Ability to navigate independently in a highly matrix environment.
