AMS Resource Manager
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description:
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Aruba is redefining the "Intelligent Edge". HPE Networking is creating new customer experiences by building intelligent spaces and digital workspaces - leading next-generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility, and the IoT to transform businesses with the combined power of computing, context, control, and secure connectivity. We help some of the largest and most exciting companies globally to modernize their networks to meet the demands of a digital future.
Provides support and/or lead teams through the Engineering development process and implementation of company's products. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget. Work with engineering management to identify and improve process and program efficiencies. Work can involve external parties such as standards bodies, partners, etc.
As a Resource Manager under the Global Services Organization, you are responsible for leading the end-to-end resource planning and workforce strategy across global delivery teams. This role ensures optimal staffing, utilization, and capability alignment to support multi-region service operations, customer programs, and internal initiatives. You'll act as a strategic partner to Delivery Leadership, Project Management, HR/Talent Acquisition, and Business Operations, driving efficiency, transparency, and continuous improvement in resource management practices.
Key Responsibilities
1. Strategic Resource Planning & Workforce Forecasting
•Lead the development of long-term and short-term resource plans across global delivery functions.
•Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities.
•Build workforce forecasts based on business growth, attrition trends, and customer demands.
•Proactively identify resource risks, capacity constraints, and skill gaps; develop mitigation strategies.
2. Resource Allocation & Optimization Management
•Oversee the resource assignment process for high-priority initiatives and service engagements.
•Ensure optimal utilization by balancing workloads across regions and functional teams.
•Govern staffing workflows and enforce resource management policies and best practices.
•Drive effective capacity planning for onshore/offshore teams, including shift and coverage models.
3. Skills, Capability & Talent Development Oversight
•Maintain an enterprise-level skills inventory and competency matrix for the global talent pool.
•Work with HR, L&D, and Delivery Leadership to align training, upskilling, and hiring needs with demand.
•Support strategic workforce planning initiatives, including succession planning and location strategy.
4. Reporting, Analytics & Operational Governance
•Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel (complex modeling, macros, automation).
•Present utilization, capacity, and resourcing insights to senior leadership and executive forums.
•Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency.
•Promote data accuracy, standardization, and continuous improvement across all reporting processes.
5. Leadership & Stakeholder Engagement
•Serve as a trusted advisor to senior delivery leaders, providing insights and recommendations.
•Facilitate cross-functional collaboration among global teams, ensuring transparency and alignment.
•Communicate resource decisions clearly and professionally to all stakeholders.
•Mentor and guide Resource Planners/Coordinators within the team.
Required Skills & Qualifications
Technical Skills
•Strong expertise in OpenAir, Tableau, and Advanced Excel (including automation, pivot modeling, VBA/macros preferred).
•Solid understanding of global delivery models, resource planning workflows, and professional services operations.
•Experience implementing or managing PSA/resource management tools is a plus.
Professional Competencies
•Excellent English communication skills—both written and spoken—with the ability to engage leadership stakeholders.
•Strong analytical, strategic thinking, and decision-making capabilities.
•Demonstrated ability to manage complexity and operate in a fast-paced, multi-region environment.
•High attention to detail with strong organizational and leadership skills.
Education & Experience
•Bachelor's degree in Business Administration, Operations, Information Technology, or related field.
•7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities.
•Experience in a global services or consulting organization is highly preferred.
What We Can Offer You
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers. At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
Health & Wellbeing — A comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development — Specific programs catered to helping you reach any career goals you have, whether becoming a knowledge expert in your field or applying your skills to another division.
