About the Role
Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an AI Agent Designer to join our ever-evolving AI Strategy team and help shape the future of global commerce.
Responsibilities
•Design and orchestrate AI-powered workflows and autonomous agent experiences that transform how work gets done, combining AI agents with workflow and automation technologies where appropriate.
•Partner with different functions to identify high-value opportunities, translate business challenges into agentic and automation solutions, and define future-state ways of working.
•Create agent blueprints, workflow designs, requirements, and success metrics that enable engineering teams to build scalable AI and automation solutions.
•Lead AI discovery workshops, map complex cross-functional processes, and uncover opportunities for AI agents, automation, augmentation, and productivity gains.
•Evaluate emerging AI technologies, automation tools, and agent frameworks.
Requirements
•7 years+ of experience in business analysis, product management, process design, solution design, or a related role.
•Demonstrated ability to analyse complex business processes and translate them into structured requirements, workflows, or technology solutions.
•Strong facilitation and stakeholder management skills, with experience working directly with senior business and technology leaders.
•Strong experience with AI agents, automation, workflow platforms, RPA, or other process automation technologies.
•Excellent communication, storytelling, and problem-solving skills, with the ability to simplify complex concepts and influence decision-making.
•Experience in payments, fintech, financial services, or other highly regulated industries.
Why This Role Is Different
This is an opportunity to help define how AI agents and intelligent automation reshape work across a global company. You'll work at the intersection of business strategy, emerging technology, and human-centred design, partnering with leaders across Product, Engineering, Operations, Finance, Sales, and Corporate Functions to create the next generation of AI-powered experiences.
