About Wolters Kluwer Tax & Accounting (TAA)
Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is part of the international Wolters Kluwer Group. With over 600 employees across 10 locations in Germany, the company develops software solutions such as ADDISON, SBS-Software and AKTE, which support tax consultancy firms and companies throughout Europe. In Europe alone, more than 46,000 tax consultancy firms and over 1.5 million small and medium-sized enterprises rely on these solutions.
Your Tasks
Telephone Switchboard and Customer Service
•Managing the central telephone system and professionally answering incoming customer calls
•Initial classification of customer inquiries and targeted forwarding to the responsible contacts and departments
•Supporting customers in navigating the designated service and support channels
•Researching customer-related information in the designated systems to classify and forward inquiries
•Maintaining and further developing work aids and documentation for the telephone switchboard
Front Office and Site Organization
•Central point of contact for operational and organizational Front Office matters at the Garching site
•Independently organizing and coordinating daily Front Office processes
•Managing mail processing and the associated mail systems
•Managing access media, keys, parking cards and other site-related work equipment
•Organizing and managing meeting rooms and shared office spaces
•Coordinating organizational matters with internal contacts from Facility, Procurement and IT as well as with external service providers
•Managing defined stock of storage and office supplies
•Administrative management of the petty cash
Meetings and Events
•Organizing and supporting internal meetings and events, including room preparation and catering
•Coordinating and liaising with internal contacts as well as external suppliers and service providers
Administration and Documentation
•Maintaining and further developing the Front Office guide as well as relevant internal knowledge and process documentation
•Structured documentation of recurring processes and workflows
•Processing and digitizing documents as part of defined administrative processes
•Maintaining shared Front Office filing systems and work areas
Your Profile
You have successfully completed commercial training, for example in office communication, office management, hospitality, or a comparable qualification.
•Ideally, you have professional experience in assistance, reception, Front Office, office management or customer service.
•You have a strong service and customer orientation and enjoy telephone contact with customers.
•You work in a structured, reliable, independent and solution-oriented manner.
•Even when several operational topics arise at the same time, you keep an overview and can prioritize tasks sensibly.
•You are confident in using Microsoft Outlook, Teams and common Microsoft 365 applications.
•You communicate professionally and reliably with customers, colleagues and external contacts.
•Teamwork and a friendly, confident manner are among your strengths.
•You have very good written and spoken German; good English skills are an advantage.
•Discretion and responsible handling of confidential information are self-evident to you.
•You are willing to be regularly present at the Garching site.
What We Offer
•Secure future: A permanent employment contract in an international company as well as a company pension scheme with personal advice.
•Work-life balance: 30 days of vacation, flexible working hours and the possibility to work mobile on dedicated days – so the job fits your life.
•Working abroad: You can work flexibly abroad for up to 20 days within twelve months.
•Career development: We support you with structured onboarding, learning on the job, international career options and internal as well as external training.
•Health & social engagement: Our Corporate Benefits program offers everything from JobRad to life and pension advice. You also get an additional day off, the Volunteer Day, to support social projects. With our "Wolters Kluwer hilft" program, we also support social projects as a company.
•Modern work environment: You work with high-performance IT equipment, at modern workplaces with a shared desk system, free beverages and in well-connected office buildings.
•Team spirit: Experience real togetherness at our employee events and through our employee referral program.
•Short decision-making paths, flat hierarchies and room for your ideas are standard for us.
Contact
Julia Giese, Senior Recruiterin, Tel.: 0177/9282665
Interview Practices
To maintain a fair and genuine hiring process, all candidates are asked to participate in interviews without the assistance of AI tools or external prompts. Virtual backgrounds should be removed, and in-person interviews are included in the hiring process. Use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
