About DUAL
Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That's how we have become one of the world's largest international underwriting agencies (or MGAs) with US$3.4bn GWP.
DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.
Administrative Assistant – Bloodstock & Equine (Maternity Cover - 6 month FTC)
As an Administrative Assistant (Bloodstock & Equine), you'll help the underwriting team enter and process risks accurately, manage the Bloodstock & Equine pipeline, and keep core administration organised. Your work will support timely processing, clear records and effective coordination with internal and external contacts.
You'll also help manage the online mailbox, maintain client folders and spreadsheets, raise support tickets when issues arise, and produce ad hoc reports. During key renewal periods, you'll provide accurate and timely support so the team can keep work moving.
What you'll be doing
You'll combine risk processing, pipeline tracking and administration to support the Underwriting team day to day. You'll keep information accurate, route queries appropriately and follow issues through to resolution.
•Enter and process risks in underwriting systems, and track activity across the Bloodstock & Equine pipeline.
•Manage the online mailbox, route emails to the appropriate mailbox and support administration of the internal underwriting system.
•Raise support tickets for identified issues, monitor progress and follow through to timely resolution.
•Maintain spreadsheets and client folders, filing correspondence, proposal forms, contracts and supporting documentation accurately.
•Produce ad hoc reports for the data team and support claims administration when required.
•Coordinate with internal and external contacts, including broking teams, to support accurate and timely risk entry and processing, particularly during renewal periods.
Who we're looking for
You'll be able to demonstrate accurate, methodical working, effective prioritisation and clear communication in a role with competing deadlines. You'll also be comfortable using common Microsoft Office tools and motivated to build your insurance knowledge.
•Essential: Evidence of working accurately and methodically, both independently and collaboratively, with attention to detail.
•Essential: Numeracy and literacy sufficient to maintain records, correspondence, spreadsheets and processing accurately.
•Essential: Clear written and spoken communication, effective organisation and prioritisation, and the ability to plan work to tight deadlines or targets.
•Essential: Competent Microsoft Word and PowerPoint skills, with intermediate Excel capability.
•Essential: GCSE Maths and English at A*–C or equivalent, plus basic working knowledge of FCA requirements relevant to insurance intermediaries.
•Desirable: An insurance background and A-levels or equivalent; willingness to develop knowledge through proactive learning.
Contract
Fixed Term Contract (Fixed Term) – Maternity Cover, 6 month FTC.
