About the Role
Reporting to the Manager of Accounts Receivable, the incumbent will assume the responsibility of performing Cash Application activities for Wiley Global. This includes lockbox payments, wire payments, refunds, cash deposits, and payment allocations. Another key role of this position is to respond to simple and standard customer queries related to their payments. Additional responsibilities include daily/weekly/monthly reporting of Cash Applications & ensuring SLAs & KPIs for Cash application are met. This role needs to be done in harmony with the collection & other customer service teams on a daily basis. Compliance with internal controls & supporting audits is an important role of this position.
How you will make an impact
•Allocation of customer payment against outstanding invoices - wires, lockbox, payment allocations and process refunds etc. Timely & accurate postings of customer payments. Cross-verification of the customer account before initiating a refund. Customer instructions are followed for payment allocations.
•Respond to simple and straight-forward customer queries - Response time on customer queries should meet the SLA and the information provided should be authentic.
•Co-ordination of chargeback queries between customer service and controllers - Timely closure of chargeback cases to avoid penalty into our bank account.
•Meeting KPI and SLAs for the clients - Ensure payment processing with accuracy.
•Daily reporting of Cash Applications - Ensure to share accurate and timely information to facilitate decision making and analysis for the business.
What we are looking for
•Bachelor's degree in Accounting
•1 to 3 years of Shared Service accounting experience
•Understanding of the general cash application process.
•Should be flexible with working in shifts.
•Ability to prioritize workload.
•SAP experience is mandatory.
•Should have good knowledge of Excel.
•Manage a high volume of transactional work with a high degree of accuracy.
•Effective communication skills; proven ability to communicate effectively with internal business partners at various levels.
•Ability to prioritize, multitask, and meet deadlines.
•Willingness to establish and maintain effective working relationships.
•Dynamic candidate who demonstrates initiative, is results-oriented, and flexible.
