DXC Technology

Windows Technical Support Engineer 24/7

In short

Junior 24/7 Windows Technical Support Engineer role at DXC Technology in Sofia, Bulgaria, supporting large-scale customer production environments on a round-the-clock shift basis. The job involves troubleshooting Windows Server, Active Directory, File & Print, and virtualization (Hyper-V, VMware) issues, with at least 1 year of relevant experience and fluent English required. Basic networking knowledge and willingness to work in 24/7 shifts are key demands; cloud and certification experience are a plus.

About DXC Bulgaria
We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company's diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.
About the role
We are looking for a Junior 24/7 Windows Technical Support Engineers. As a Windows Server Engineer you will be using your expertise to achieve high-level customer satisfaction by supporting state-of-the-art solutions and minimizing the amount of unplanned downtime in the customer's production environment providing support 24/7.
Daily Challenges
Your daily challenge will be identifying and solving problems, working on complex incidents affecting thousands of users, defining, executing and implementing standardized changes. You will be working in an environment where fast, educated decisions may save the day, however quality and perfection are our major objective. Working remotely from Bulgaria you will be reaching customers from pole to pole.
Experience and Skills Required
•At least 1 year of practical experience in Microsoft Windows Server technologies (installation, configuration, patching and troubleshooting)
•Experience in administrating Windows-based File & Print solutions
•Basic experience troubleshooting Active Directory
•Experience in server virtualization technologies: Microsoft Hyper-V, VMware vSphere
•Basic Networking knowledge (Network shares, DMZ, Load balancers, NAT, DNS, DHCP, TCP/IP, etc.)
•Ability to make hardware and software recommendations for particular cases during troubleshooting process
•Fluent in English Language
Competitive advantages
•Experience in public/private cloud technologies (e.g. Azure, AWS, Google, etc.)
•Experience troubleshooting Microsoft Clustering and Load Balancing
•Certifications in Microsoft Server or VMware
•Knowledge of Backup and Restore tools for MS platform operating systems
•Basic SAN knowledge
•Experience with a ticketing system
Company Benefits
At DXC Technology, we don't just offer jobs - we build careers. Here's what you can look forward to when you join us:
•Enjoy competitive compensation and grow your career in a fast-paced, international environment.
•Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
•Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
•Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
•Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
•Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
•Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
•Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.
If you feel comfortable with the above-mentioned requirements, please send us your CV in English.
Please note that only shortlisted candidates will be contacted.

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