Job Description
WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months
ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).
As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to:
•Manage a portfolio of clients in collaboration with the Relationship Managers
•Manage the connectivity channels of the clients (set-up and maintenance) of tools such as Swift, IBP, Ebics, …
•Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email…)
•Follow-up and monitoring of the transactions of our clients (KYT)
•Ensure a smooth and safe management of clients' data
•Build a strong collaboration within the team and other departments to serve the clients' needs
•Respect and improvement of the processes
•Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
Your profile:
Competencies / Behaviour:
•Good team spirit
•Risk Management oriented
•High level of communication
•Commercial skills
•Good administrative organization
•Autonomy and proactivity
•Adaptability
•Solution-oriented
•Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
•Good knowledge in KYC (Know Your Customer)
•Knowledge in E-banking tools and connectivity
Experience:
•Studies in Economics/ Banking or Customer Service
•A first experience in the banking sector or Customer Service will be considered as an asset
Languages:
•Fluency in French and in English is mandatory
