About the Role
You will recruit, onboard, and retain high-value users across Mainland China, Hong Kong, Taiwan, and Singapore. You will build relationships with Mandarin-speaking traders and communities, serve as a primary contact, host regional gatherings, turn user feedback into product insights, adapt communications for Chinese-speaking users with Legal guidance, and track pipeline, revenue, and retention.
Requirements
•Experience in VIP account management or business development in crypto, exchanges, brokerages, or fintech.
•A credible network among high-value Mandarin-speaking traders, holders, KOLs, or trading communities, or a track record of building one.
•Native Mandarin and strong professional English.
•Understanding of regional market dynamics and how high-value users compare offerings.
•Ability to work toward volume, fee, and deposit targets.
•Knowledge of on-chain trading and DeFi.
•Judgment on local regulation and ability to work with Legal guidance.
Responsibilities
•Recruit, onboard, and retain high-value users across Mainland China, Hong Kong, Taiwan, and Singapore.
•Build relationships with Mandarin-speaking traders, users, community networks, industry networks, referrals, events, and inbound interest.
•Serve as each high-value user's main point of contact and involve relevant teams when needed.
•Host and attend gatherings across Greater China and the wider region.
•Turn user conversations into insight on trading behavior, competitor offers, market shifts, and product gaps.
•Adapt communications for a Chinese-speaking audience in line with Legal guidance.
•Track and report pipeline, revenues, and retention.
