Technical Support Engineer Intern – Networking / TAC
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description
Are you a 3rd or 4th year university student passionate about networking and eager to turn what you've learned into real-world experience?
Join our HPE Global Customer Support (GCS) team and gain hands-on experience with cutting edge networking technologies and customized AI platforms. You'll work alongside experienced engineers, develop practical troubleshooting skills, and learn how a global technical support organization helps customers solve complex networking challenges.
As part of our team, you'll:
•Learn from Experts: Work alongside experienced TAC engineers who will mentor you and help you build your networking and troubleshooting skills.
•Develop Problem-Solving Skills: Assist with investigating technical issues, reproducing problems, analyzing information, and identifying possible solutions under the guidance of experienced engineers.
•Get Hands-On with Networking: Use our labs to configure, test, and troubleshoot networking hardware and software and recreate real-world networking scenarios.
•Explore AI: Learn how AI and cloud technologies can be used to improve network visibility, operations, and troubleshooting.
•Experience Technical Support: Discover how technical issues are investigated, documented, prioritized, and escalated within a global technical support organization.
•Build Troubleshooting Skills: Learn structured troubleshooting methodologies and how to collect and analyze relevant network information.
•Develop Technical Documentation Skills: Learn how to clearly document network environments, technical issues, troubleshooting steps, findings, and solutions.
•Learn and Grow: Expand your knowledge of networking technologies through hands-on experience, technical training, and collaboration with other engineers.
Requirements
•Current University Student: Currently enrolled in the 3rd or 4th year of a Bachelor's degree in Computer Science, Telecommunications, Electronics Engineering, Information Technology, Networking, or a related technical field.
•Networking Fundamentals: Basic academic or practical understanding of computer networking concepts.
•Hands-On Interest: Enthusiasm for working with network devices, labs, Linux, virtual environments, or networking tools. University lab experience, personal projects, or home labs are all valuable.
•Curiosity and Willingness to Learn: A genuine interest in understanding how networks work and why things sometimes go wrong.
•Problem-Solving Mindset: Enjoy analyzing technical problems, experimenting, and finding logical explanations or solutions.
•Teamwork: Comfortable asking questions, receiving guidance, sharing ideas, and collaborating within an international engineering environment.
•Language Skills: Good written and spoken English.
Primary Skills
•Communication: Good verbal and written communication skills and the ability to explain technical concepts clearly.
•Collaboration: Ability to work effectively with colleagues, mentors, and technical teams.
•Organization: Well-organized, curious, and comfortable learning new technologies and technical processes.
•Technical Fundamentals: Basic academic or practical knowledge of some of the following:
•OSI model and TCP/IP
•IPv4 and basic IPv6 addressing
•IP packet flow
•Ethernet and Layer 2 concepts
•VLANs
•Basic routing concepts
•Network utilities such as Ping and Traceroute
•Basic network security concepts
•Linux fundamentals
What You'll Gain
This internship is designed to help you bridge the gap between university networking theory and real-world networking.
You'll gain exposure to enterprise networking technologies, practical troubleshooting, technical support processes, and AI-driven network operations while learning directly from experienced engineers.
Most importantly, we don't expect you to arrive knowing everything. We're looking for students with strong fundamentals, curiosity, a logical mindset, and the motivation to learn.
What We Can Offer You
Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
