About Weltrade
Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones. We focus on building scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.
We are looking for a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team.
Responsibilities
•Monitor infrastructure health via Zabbix and Grafana; process, analyze, and respond to alerts
•Track and act on alerts received through Google Chat and Telegram
•Support and troubleshoot VPS servers across different levels of complexity
•Follow incident management processes — investigate, track, and close tasks in Jira
•Maintain and update the knowledge base in Confluence
•Communicate with cross-functional English-speaking teams via written channels and occasional calls
•Work rotating shifts (morning / day-evening / night) every month, following the team schedule
Requirements
•Experience working with Zabbix and Grafana — processing, analyzing, and responding to alerts
•Experience monitoring alerts through Google Chat and Telegram
•Hands-on experience supporting VPS servers at various levels
•Experience working with both Windows and macOS
•Understanding of incident management principles
•Confident working in Jira — investigating, tracking, and closing tasks
•Experience maintaining or updating a knowledge base (Confluence)
•English level B1 or higher — for written communication and occasional calls with English-speaking cross-functional teams
•Readiness to work a flexible 5/2 shift schedule, including night or morning hours
•Clear and articulate communication skills — close daily coordination with other teams is required
•Analytical mindset — ability to dig into the root cause of an issue
Nice to have
•Ability to read and analyze logs
•Basic experience in QA / testing
Conditions
•Format: 100% remote (candidate's time zone matters; location is negotiable)
•Schedule: 5/2 with floating days off, on a continuous 24/7 three-shift rotation
•Shifts are fixed every month (one month mornings, one month days, one month nights)
•Shift hours (EET time): Morning: 06:00 – 14:00; Day/Evening: 14:00 – 22:00; Night: 22:00 – 06:00
•Night shifts are compensated with a +30% pay premium
•Remote-First Flexibility: fully remote, global and cross-functional environment
•Ownership & Impact: a chance to own your ideas and make a measurable impact on Weltrade's global growth
•Wellbeing: a balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee
