Job Title: Team Leader with Danish/Swedish and English
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
🌟 Why Join Us?
•Lead and inspire high-performing teams
•Partner directly with senior stakeholders and clients
•Drive operational strategy and business results
•Develop future leaders and shape team culture
•Work in a dynamic, people-focused environment
•Career growth opportunities within a global organization
🎯 What You'll Be Doing?
As a Team Leader, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.
•Lead the day-to-day performance, engagement, and attendance management of your team
•Coach and develop team members through regular feedback and performance reviews
•Drive achievement of KPIs, quality standards, and operational targets
•Identify performance gaps and create development plans for continuous improvement
•Support escalations and provide guidance on complex customer situations
•Conduct engaging team meetings and foster a positive team environment
•Motivate employees and recognize achievements to drive engagement
•Ensure compliance with company policies, procedures, and client expectations
•Promote a culture of accountability, collaboration, and continuous learning
👤 What We're Looking For
•Danish or Swedish (C1/C2) and English (C1/C2)
•Previous experience as a Team Leader, Supervisor, or People Manager
•Strong coaching and performance management skills
•Excellent communication and interpersonal abilities
•Ability to work under pressure and manage multiple priorities
•Results-driven mindset with strong problem-solving capabilities
•Passion for leading, motivating, and developing people
•Flexibility and adaptability in a fast-changing environment
•Availability to work 100% onSite
📍 Location: Katowice, Poland.
🌍 Languages: English & Danish/Norwegian
💼 Leadership Level: Team Leader / Supervisor
