About the Team
Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.
Role Summary
This TakeAMEX advisor role supports inbound inquiries from prospective merchants and assists with new merchant applications for small and unmanaged businesses. This role will also support outbound outreach efforts to colleague-referred leads, helping introduce American Express Card acceptance solutions.
This is an entry-level opportunity designed for individuals who are eager to learn, build customer service skills, and grow within a high-performing team environment.
Key Responsibilities
•Answer inbound calls from prospective merchants and provide basic information on card acceptance products and services
•Assist merchants with completing applications, ensuring required information is captured accurately
•Conduct outbound calls to colleague-referred leads using provided scripts and guidance
•Deliver a positive and professional customer experience in every interaction
•Accurately document customer interactions in internal systems
•Escalate complex issues in accordance with team standard operating procedures
•Meet established performance goals for call quality and productivity
•Participate in training and coaching sessions to build knowledge of industry rates, systems, and processes
Qualifications
•High school diploma or equivalent
•1 year of experience in customer service, sales, retail, hospitality, or call center environment
•Strong verbal communication and willingness to learn
•Basic computer skills and ability to navigate multiple systems with guidance
•Attention to detail and ability to follow defined processes
•Strong organizational and time management skills with the ability to prioritize tasks in a deadline-driven environment
•Ability to work in a structured, fast-paced, team-oriented environment
•Financial services or payments industry experience, a plus
•Strong proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel, with the ability to create clear, data-driven materials and presentations
Additional Details
•Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
•Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
•Work From Home Requirements:
•Must have at least 25 mbps internet connection plan / speed
•Must have a private & quiet area to work at home
•American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
