THE OPPORTUNITY
Title: Senior Systems Engineer
Location: Dallas, TX (On-site)
Evening Shift: 4:00 PM – 12:30 AM
Travel: Willing to travel domestically up to 15% of the time.
Eligibility Requirements: Must be a US citizen and eligible to obtain a Public Trust clearance.
Job Summary
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high-volume environment. The Systems Engineer will be responsible for providing on-site support at our Jessup imaging center as well as supporting our imaging and file transfer central environment.
What You'll Do
In this role, you will:
•Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).
•Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.
•Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.
•Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.
•Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.
•Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.
•Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.
What You'll Bring
The ideal candidate will have:
•Education & Experience: A Bachelor's degree (B.A. or B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.
•Technical System Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
•Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments.
•IT Infrastructure Knowledge: Deep understanding of the various IT functions (Desktop, Server, Network), with providing on-site technical support and hardware/software installation.
•Network & Scripting Skills: Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.
•Project & Strategic Ability: Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.
•Communication & Collaboration: Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams. Demonstrated ability to work independently or collaborate via cross-functional initiatives.
•Mobility: Willingness and capability to handle limited travel up to 15%.
What We Offer
•Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
•Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
•Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
•Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.
