About the Project
The customer is an established automotive business operating in a European market and providing distribution, commercial, and customer-focused services. It supports vehicle sales and after-sales operations through a broad network of business partners and invests in digital transformation, cloud technologies, data-driven solutions, and cybersecurity. The project provides managed maintenance and application support for a large portfolio of mobile and web applications, including software enhancements, technical support, continuous updates, CI/CD-based lifecycle management, and documentation.
Responsibilities
•Provide L3 support and clarify requirements, business rules, and context for complex or ambiguous incidents
•Participate in root cause analysis
•Analyze and specify Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling
•Contribute to threat assessments
•Perform impact analysis across applications and integrations
•Support effort estimation with development teams
•Support UAT activities by clarifying requirements and acceptance criteria
•Create and maintain functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes in Confluence according to templates
•Contribute to runbooks and Knowledge Base articles for recurring issues and operational scenarios
Requirements
•At least 3 years of experience in system or business analysis for enterprise web applications
•Strong Requirements Engineering experience, including defining use cases, user stories, and acceptance criteria
•Hands-on experience with BPMN and UML
•Understanding of web application architecture and integrations (REST/JSON, OpenAPI)
•Hands-on SQL experience for data analysis with Microsoft SQL Server
•Experience with change management in maintenance or support contracts
•Experience with ServiceNow, Jira, and Confluence
•English at Upper-Intermediate level or above
•Italian at Intermediate level or above
Conditions
•Opportunity to attend and participate in BA meetups
•Compensation program for international professional certificates
•Access to the Andersen Knowledge Base and courses in various areas
•Employees can develop as technical specialists or resource managers, with activities rewarded
•Opportunity to mentor a group of BA/SA beginners
