About Readdle
Readdle creates personal productivity products for Apple devices, including mobile and desktop experiences designed to help individuals and teams improve their efficiency and creativity.
Responsibilities
•Own the full access lifecycle, including provisioning, reviews, revocation, and documenting each step in tickets
•Resolve support and service requests end-to-end for the distributed team
•Administer Google Workspace and Jira Service Desk, including request intake forms and workflows
•Administer the GitHub organization, including members, teams, repository permissions, and access
•Maintain Jenkins nodes and the GitHub–Jenkins integration, including webhooks, credentials, and build agents
•Manage the predominantly Apple device fleet through MDM, including enrollment, configuration profiles, OS updates, and security baselines
•Identify recurring request types and eliminate them through automation and self-service
•Work hands-on with AI tooling in IT operations, from triage and request classification to reducing manual handling
•Propose and build automation to reduce manual work
•Help shape IT processes as they mature toward enterprise-level processes
Requirements
•3+ years of system administration experience, including hands-on Google Workspace and macOS administration in a company environment
•Proven experience owning asset management
•Intermediate Linux command-line skills and working knowledge of AWS and GCP
•Discipline in documentation and following access policy
•A service-oriented approach and the ability to support non-technical users through to a working outcome
•Good written and verbal English (B2 preferred)
Nice to have
•Experience configuring Jira/Jira Service Management
•Hands-on MDM administration
•Scripting for task automation
•Understanding of CI/CD
•Linux or networking certifications
Conditions
No conditions specified in the posting.
