Job Purpose
As a Supply Chain Solutions Specialist for IP Services, you will build and manage customized supply chain solutions of varying complexities, enabling client delivery across a range of IP services including filing, renewals, recordals and translation. This includes, but is not limited to onboarding and qualification, financials, risk, compliance, contracting, reporting and supplier performance management.
You will be expected to take ownership and lead assigned business areas, regions or initiative(s), ensuring their performance and/or progress meet expectations.
About Delivery
The Delivery team offers clients access to the world's largest linguistic network, including more than 1,600 in-house translators and in excess of 29,000 freelance specialists, whose cultural and technical expertise underpin 24/7 service provision in over 80 countries.
Key Responsibilities
•Act as an IP supply chain specialist providing solutions to our internal teams responsible for client delivery.
•Analyze current and future needs on the assigned service or group of IP services and build and/or manage customized supply chain solutions with our existing database of IP global partners.
•Onboard new vendors, including rate negotiation, collection of local law and process information, compliance processes, and vetting.
•Support agent benchmarking through market analysis, strategies and tactics in order to optimize resource cost, utilization, quality, and capacity, enabling a talent pipeline to meet current and future IP business needs.
•Work closely with other internal teams as applicable and keep all information accurate and up-to-date at all times.
•Ensure we keep good relationships with both internal stakeholders and suppliers, including regular business review meetings.
•Provide support to suppliers with client-specific issues and/or processes.
•Proactively flag any risks or potential improvements to our existing workflows and processes.
•Supplier performance management.
Skills & Experience
•3+ years of experience related to supply chain management / vendor management / project management or similar role, ideally with exposure to Intellectual Property industry.
•Ability to take ownership of complex projects and/or initiatives, manage these independently, asking for guidance/support when required.
•Great communication skills, both spoken and written, along with a positive personality.
•Process and results-oriented.
•Fluency in English, both spoken and written.
•Advanced proficiency in MS Office (Excel, Word, Outlook, PowerPoint) - e.g. VLOOKUPs.
•Ability to stay organized and prioritize while engaged on multiple projects at once.
•Ability to work with data, analyse it and draw relevant conclusions / provide recommendations and reports.
