Job Summary
Iron Mountain is seeking a skilled and results-driven Operations Supervisor to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operational activities across four to five warehouse sites while ensuring strict adherence to process compliance and statutory audit requirements. You will lead a dedicated team of Assistant Managers, Operations Executives, and outsourced personnel, driving a customer-oriented culture focused on service excellence and operational safety.
What You’ll Do
In this role, you will:
•Drive multi-site operational excellence by overseeing core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across four to five facilities while optimizing staffing levels to achieve daily productivity targets.
•Collaborate with internal teams and vendor partners to monitor Key Performance Indicators (KPIs) and facility scorecards using Management Information Systems (MIS) and analytical tools to optimize costs and meet operational objectives.
•Ensure compliance with organizational standards, statutory audit regulations, Service Level Agreements (SLAs), and operational Turnaround Times (TATs) while effectively resolving client escalations.
What You’ll Bring
The ideal candidate will have:
•10+ years of experience in operational leadership, including 3+ years directly managing multi-site facilities within logistics, warehousing, or service industries.
•Strong knowledge of warehouse operations, Records and Information Management (RIM) practices, and reporting tools such as Management Information Systems (MIS) and spreadsheet applications.
•Proven ability in analytical problem-solving, vendor management, and executing complex operational initiatives such as facility consolidations and site migrations.
•Bachelor’s degree in business, logistics, operations, or a related field; a Master of Business Administration (MBA) in Operations is preferred.
