About
Santander (www.santander.com) is evolving from a global brand with major impact into a technology-driven organization, and our people are at the heart of this journey. Together, we are leading a customer-centric transformation that values critical thinking, innovation and the courage to challenge what is possible. This is more than a strategic change. It is an opportunity for motivated people to grow, learn and make a real difference.
Responsibilities
•Lead commercial transformation projects, ensuring planning, implementation and monitoring of results.
•Coordinate cross-functional initiatives involving commercial, product, operations, technology and customer experience areas.
•Structure business cases, success metrics and implementation plans.
•Ensure the execution of the strategic priorities of the Commercial Excellence Department.
•Support the evolution of commercial target models and variable remuneration systems.
•Develop commercial productivity analyses and identify opportunities for improvement.
•Participate in defining and evolving commercial management models for different segments.
•Contribute to simplifying and improving business monitoring processes.
•Identify and promote good commercial practices supported by data and indicators.
•Prepare performance analyses of the commercial network.
•Identify performance disparities and propose corrective actions.
•Produce recommendations to increase productivity and improve commercial effectiveness.
•Develop dashboards and executive reporting to support decision-making.
•Support the evolution of customer service models.
•Participate in projects to optimize commercial portfolios and team sizing.
•Develop customer segmentation and management analyses.
•Contribute to improving contactability models, opportunity management and commercial campaigns.
•Support the implementation of commercial engagement initiatives and recognition programs.
•Coordinate actions that have an impact on mobilizing commercial teams.
•Participate in the evolution of omnichannel and digital commercial models.
•Promote a culture of continuous improvement and operational excellence.
•Prepare presentations and documentation for the Board of Directors, Executive Committee and Business Committees.
•Produce strategic analyses to support leadership decision-making.
•Monitor business indicators and support the definition of action plans.
Requirements
•Strategic thinking and strong analytical skills.
•Experience in managing complex projects.
•Strong ability to structure problems and formulate recommendations.
•Strong results and execution orientation.
•Ability to communicate effectively with different hierarchical levels.
•Ability to influence stakeholders and manage matrix environments.
•Interest in commercial productivity, customer management and transformation topics.
•At least 5 years of professional experience in Strategic Consulting, Management Consulting, Transformation or Performance Management. (Mandatory)
•Experience managing cross-functional projects and implementing change initiatives. (Mandatory)
•Experience conducting quantitative analyses and preparing executive recommendations. (Mandatory)
•Experience interacting with senior stakeholders. (Mandatory)
•Bachelor's degree in Management, Economics, Engineering, Mathematics, Finance or a similar field. (Mandatory)
•Fluent English, spoken and written. (Mandatory)
•Project Management. (Mandatory)
•Strategic Problem Solving. (Mandatory)
•Business Performance Analysis. (Mandatory)
•Data Analysis & Business Insights. (Mandatory)
•PowerPoint Executive Storytelling. (Mandatory)
•Advanced Excel. (Mandatory)
•Structured thinking.
•Analytical ability.
•Intellectual curiosity.
•Results orientation.
•Influence and communication skills.
•Cross-functional collaboration.
Nice to have
•Experience in strategic consulting or management consulting.
•Knowledge of the financial or banking sector.
•Experience in commercial transformation programs.
•Knowledge of CRM, analytics and commercial performance models.
•Experience designing processes or operating models.
•Familiarity with Business Intelligence and Data Analytics tools.
•Experience in the financial or banking sector. (Preferred)
•MBA from a nationally or internationally renowned business school. (Preferred)
•Master's degree in Management, Strategy or Analytics. (Preferred)
•Fluent Spanish, spoken and written. (Preferred)
•Power BI or equivalent Business Intelligence tools. (Preferred)
•Commercial Excellence & Sales Management. (Preferred)
Conditions
No conditions stated in the posting.
