Job Description
Do you want a role where client contact, financial services and commercial opportunities come together?
Customers come to ING for financial solutions, but stay because of the experience. As a Financial Expert you are more than an advisor. You are a trusted point of contact, a digital coach and the face of our organization. With your enthusiasm, expertise and genuine interest you help customers make the right financial choices and build relationships that last.
Does this appeal to you? Then we'd love to get to know you. Become a Financial Expert at ING and make a difference for our customers every day.
A day in the life of a Financial Expert
As a Financial Expert you are the first point of contact for customers visiting an ING branch. You combine personal service with financial expertise and help customers make the right choices. Whether it concerns daily banking, savings, investing, credits, insurance or an online mortgage intake: you provide expert advice and ensure an excellent customer experience.
More and more customers manage their banking digitally. Yet personal contact remains important when they need extra support or advice. It is precisely at those moments that you make the difference. With your knowledge, enthusiasm and commercial insight you translate customer needs into suitable solutions.
You work together with other Financial Experts, a Branch Lead and specialized advisory teams. As the face of ING, you ensure that every customer feels welcome and leaves the office with a positive feeling.
What will you do?
You turn every customer contact into a valuable moment. By listening carefully to the customer's situation and needs, you offer suitable solutions and create new opportunities.
You will be involved in, among other things:
•Receiving and guiding customers in the branch.
•Building a trusting relationship and identifying financial needs.
•Advising on banking, savings, investment, credit and insurance products.
•Encouraging and guiding customers in using digital and mobile banking services.
•Delivering an excellent customer experience, with customer satisfaction as a key driver.
•Identifying commercial opportunities through a 360° view of the customer.
•Referring customers to specialized advisors when that offers the best solution.
•Efficiently using digital tools such as Iris, Scheduler and Salesforce.
You do not wait for customers to approach you. You take initiative yourself, actively make contact and invite customers for conversations in which you map out their financial situation. In addition, you help organize events for customers and represent ING as a host.
Thanks to your guidance, customers leave the office not only with a suitable product or advice, but also with more knowledge and confidence in their own financial choices. You help them make independent use of our digital options, contributing to a future-proof customer relationship.
Within the Daily Banking & Client First department, you get ample opportunities to further develop yourself, both personally and professionally.
Who are you?
For us, your personality is at least as important as your experience. We are looking for someone who gets energy from customer contact, likes to learn and wants to keep developing continuously.
You are approachable, communicate well and know how to quickly build trust. You have genuine interest in people, think in solutions and feel responsible for an excellent customer experience. At the same time, you are commercially minded and see opportunities to further help customers with products and services that really suit them.
In addition, you recognize yourself in the following:
•You live in the area and have an excellent command of Dutch and English.
•Flexibly deployable within various branches in the area.
•You have a commercial mindset and derive satisfaction from achieving results. You are organizationally strong and like to contribute to customer activities and events.
•You know how to quickly recognize customer needs and translate them into suitable solutions, and build relationships easily.
•You communicate clearly and can explain complex financial topics in an understandable way.
•You are customer-oriented, empathetic and service-oriented. You sense well when you can help yourself and when a specialist can better support, and maintain overview and quality, even during busy moments.
Experienced professional or starter? Both are welcome.
Do you already have experience in the banking sector or financial services? Then you get plenty of room to deploy and further develop your expertise.
Are you just starting your career? No problem. We like to invest in motivated talents with the right mindset. With training, coaching and guidance we help you grow into a fully-fledged advisor and achieve your ambitions.
Terms of employment and benefits
We think it's important that you can find a good balance between your professional ambitions and your private life. That's why we offer an attractive package of terms of employment and benefits.
Working at ING means, among other things:
•An attractive gross salary, in line with your job level and relevant work experience.
•A flexible choice budget (Flex Budget).
•20 statutory vacation days, supplemented with 9 to 11 extra leave days, 1 regional holiday and 4 bank holidays.
•Participation in our profit-sharing scheme.
•Reimbursement of your train or bus subscription for commuting.
•A phone subscription and internet allowance.
•A pension scheme.
•Room for personal development and challenging work with numerous growth opportunities.
•An informal working environment where you collaborate with innovative and engaged colleagues.
Why ING?
At ING you get the chance to make an impact on customers' lives every day. You work in an environment where collaboration, personal development and innovation are central. You are part of a team that supports and challenges each other and celebrates successes together. Together we ensure that customers feel heard, helped and valued. Every day again.
Questions or applying directly?
Do you have questions about this vacancy? Please contact the recruiter listed on the vacancy. Want to apply directly? Upload your CV and motivation letter via the 'Apply' button.
We look forward to getting to know you!
